Support

Rechercher Support Center:
Soumettre un ticket
Soumettre un nouveau problème au département.
Base de connaissances
Consulter notre "Foire Aux Questions"
Manuels et Logiciels
Télécharger les mises à jour des logiciels et des manuels sur les produits.
Tutoriels Vidéo
En savoir plus sur les produits Magellan.
Enregistrez votre Produit
Enregistrez votre produit pour bénéficier de remises.
Articles populaires de la base de connaissances Vues
 How do I update my map?
1553109
 Do I have the latest software version?
469601
 How do I update my maps/software using Content Manager?
304254
 Switch Fitness Device's Software Improvements List
249054
 What is the USB port used for?
236550
 Where are software updates for my vehicle navigation GPS receiver?
199820
 What do I need to obtain warranty repair service?
110228
 Troubleshooting a Magellan Communicator not found error using Microsoft Internet Explorer
78908
 Are printed manuals available for purchase?
77591
 I have a unit with Lifetime Maps yet content manager is still displaying the “Buy” button. How do I update the maps on my unit?
62552
 How to reset my receiver?
60320
 How do I register and check for updates of my Vehicle Navigation Device?
42838
 Why doesn't my device track satellites?
38715
 Does the eXplorist have a backtrack feature?
37323
 How to troubleshoot no power problems
35928
 Why does the position arrow on my device show the wrong location?
34284
 How long does it take to obtain a full battery?
32405
 What is OneTouch?
31042
 What are Lifetime Maps?
30581
 How do I repair my product?
29392
 How do I charge my GPS device?
29062
 What is Text-to-Speech (TTS) or Spoken Street Names?
28193
 What can I do if an address or street is missing?
26611
 How long will the battery last on a full battery charge?
26441
 Summit and City Series Map Download Installation Instructions
26206
 What is Highway Lane Assist?
26045
 How do I repeat the last command?
24785
 What is the micro SD card slot used for?
24214
 How do I report a mapping error?
22577
 How do I Download a Geocache to my eXplorist
21233
 What is the largest micro SD card I can use?
18851
 Why does my Magellan RoadMate sometimes take so long to start up?
15929
 How do I Download a DigitalGlobe Satellite Map onto my GPS?
14869
 How to install pocket queries
13159
 How can I prevent my computer from automatically sleeping or hibernating during a map or software update?
12780
 How do I connect my eXplorist® GPS receiver to my PC?
12542
 How do I turn off the application so it doesn't run in the background?
12435
 What does "lifetime maps" mean?
11585
 How to install the Vehicle Power Adaptor and cradle on the Magellan RoadMate Series GPS *Video Tutorial*
11258
 Why do I have multiple phone contacts?
10919
 How can I save my iPhone RoadMate Application OneTouch favorites before I update?
10669
 How do I download a geocache to my eXplorist GPS receiver?
10469
 Are there any software updates available for my GPS unit?
9780
 How do I set a Geocache or Waypoint as a destination on my eXplorist (also known as “GO TO”)?
9389
 What size Audio/Video cable can I use?
9172
 How do I change the navigation fields to show my position in latitude and longitude?
8983
 How do I access the satellite status screen?
8760
 How do I access the compass screen?
8277
 Is the eXplorist GPS receiver compatible with Microsoft Windows 7 Operating System?
8214
 Can I get turn-by-turn directions using the eXplorist device?
8180
 Does the eXplorist come with a Topographical Map?
8021
 My eXplorist will no longer acquire satellites. What can I do?
7987
 What is the Magellan RoadMate for iPhone application?
7983
 Why does my music player on my iPhone 4G turn off after 30 seconds when seated in the Premium Car Kit?
7832
 How do I power my device on/off?
7773
 Est-ce que j'ai la dernière version logiciel?
7283
 What is the Audio/Video port used for?
7273
 How accurate  is the Traffic updates?
6973
 Where can I find tutorials showing the key features?
6969
 How can I update the maps after I purchase the application?
6958
 Can I view the map from my eXplorist GPS receiver on my PC?
6937
 What do hybrid and exclusive options do under “Map Draw Mode’?
6844
 Where can I see my current speed while navigating? (Video Demonstration)
6842
 Is it possible to purchase Magellan iPhone accessories through the MagellanGPS website?
6816
 How to I turn off coupons and offers?
6656
 What happens if my iPhone freezes?
6591
 Does the eXplorist GPS receiver have an external antenna option?
6554
 Which Apple product will work with the Magellan RoadMate for iPhone application?
6249
 Where can I find a demo showing how the product works?
6223
 How can I improve the accuracy of the compass and the position arrow?
6210
 How can I improve the GPS signal to my iPhone?
6083
 How do I set the time on my eXplorist?
6060
 Can I get a refund on my application purchase?
6056
 How do I Download a National Geographic Map onto my GPS?
6049
 How is the GPS signal received?
6037
 Do I have to pay an additional fee for the traffic alerts?
5967
 How do I route to a destination with turn-by-turn directions using my eXplorist GPS receiver?
5964
 How do I download the map to my eXplorist?
5861
 Where is the best place to mount my iPhone?
5854
 How do I change the Map viewing option from 3D+, 3D, or 2D?
5826
 How can I change the volume of the voice commands?
5747
 How do I retrieve the coupons and offers?
5737
 How can I troubleshoot GPS signal issues?
5714
 Where is the music player button?
5680
 Do I need a microSD card to load the map? If so, what size do I need?
5667
 How many waypoints, tracks, and routes can my eXplorist GPS receiver store?
5629
 How do I create, save, and activate a track on my eXplorist
5603
 How can I test my Magellan Wireless Back-Up Camera?
5586
 How often do the ads come up?
5493
 Can I use rechargeable batteries in my eXplorist GPS receiver and will the device charge them?
5483
 Where can I find a detailed user manual for my eXplorist GPS receiver?
5477
 How do I configure my eXplorist GPS receiver to output NMEA data?
5474
 What does "active track not available" mean on the altimeter screen?
5424
 What is the difference between the smart arrow and standard arrow?
5415
 Why am I seeing advertisements cycle through my screen?
5357
 How do I cancel a route?
5309
 What is a track?
5274
 What happens if my application fails to download completely?
5246
 Can I download additional maps to my eXplorist?
5242
 What are profiles and how do I set them?
5233
 Can the eXplorist GPS receiver play MP3 music files?
5225
 What is the map scale of the Summit Series United States topographic map?
5221
 What map regions are available for the Magellan RoadMate app for iPhone application?
5126
 How often do you update maps?
5111
 How do I get back my OneTouch menu after updating from a previous version to the latest 1.3.x……?
5110
 How do I change the navigation data fields?
5054
 How do I edit a saved OneTouch button?
5017
 How can I adjust the camera settings on my eXplorist GPS receiver?
5002
 What is OneTouch™?
4997
 Is the application compatible with built-in car Bluetooth speakerphones?
4967
 What do the different traffic images and colors mean?
4935
 How many geocaches can my eXplorist GPS receiver store?
4925
 Will the new RoadMate version 1.3.x provide traffic alerts?
4889
 How often is the traffic data refreshed on the iPhone application?
4837
 Do I have to pay to update to v2.0 from a previous Magellan RoadMate iPhone application version?
4796
 How do I turn off the coupons and offers from appearing on the screen?
4767
 What is the storage space requirement to install the application?
4762
 What types of coupons or promotions will I receive?
4724
 Why will my eXplorist not turn off?
4712
 Can I adjust the app warnings?
4607
 How to disable GPS tracking on your eXplorist
4597