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Articles populaires de la base de connaissances Vues
 How do I update my map?
920253
 Do I have the latest software version?
396570
 What is the USB port used for?
187914
 How do I update my maps/software using Content Manager?
184978
 Where are software updates for my vehicle navigation GPS receiver?
150014
 What do I need to obtain warranty repair service?
78633
 Are printed manuals available for purchase?
52550
 I have a unit with Lifetime Maps yet content manager is still displaying the “Buy” button. How do I update the maps on my unit?
37250
 How to reset my receiver?
31512
 Why doesn't my device track satellites?
28795
 How do I register and check for updates of my Vehicle Navigation Device?
22968
 Why does the position arrow on my device show the wrong location?
22171
 What are Lifetime Maps?
21528
 What is OneTouch?
21356
 How long does it take to obtain a full battery?
21285
 How to troubleshoot no power problems
21273
 What is Text-to-Speech (TTS) or Spoken Street Names?
20324
 What is Highway Lane Assist?
18309
 Summit and City Series Map Download Installation Instructions
17152
 What is the micro SD card slot used for?
16821
 How do I repeat the last command?
16288
 How do I charge my GPS device?
16154
 What can I do if an address or street is missing?
14772
 How long will the battery last on a full battery charge?
14338
 How do I repair my product?
14125
 Troubleshooting a Magellan Communicator not found error using Microsoft Internet Explorer
13260
 How do I Download a Geocache to my eXplorist
12996
 What is the largest micro SD card I can use?
12211
 Why does my Magellan RoadMate sometimes take so long to start up?
10789
 How do I report a mapping error?
10422
 What does "lifetime maps" mean?
9167
 How can I save my iPhone RoadMate Application OneTouch favorites before I update?
8387
 How do I Download a DigitalGlobe Satellite Map onto my GPS?
8225
 How to install the Vehicle Power Adaptor and cradle on the Magellan RoadMate Series GPS *Video Tutorial*
7894
 Why do I have multiple phone contacts?
7583
 How to install pocket queries
7255
 How can I prevent my computer from automatically sleeping or hibernating during a map or software update?
6784
 How do I download a geocache to my eXplorist GPS receiver?
6710
 What size Audio/Video cable can I use?
6232
 How do I access the satellite status screen?
6141
 How do I access the compass screen?
6041
 Why does my music player on my iPhone 4G turn off after 30 seconds when seated in the Premium Car Kit?
6008
 How can I update the maps after I purchase the application?
5769
 What is the Magellan RoadMate for iPhone application?
5705
 How accurate  is the Traffic updates?
5623
 Can I get turn-by-turn directions using the eXplorist device?
5576
 How do I set a Geocache or Waypoint as a destination on my eXplorist (also known as “GO TO”)?
5511
 Where can I find tutorials showing the key features?
5346
 Does the eXplorist come with a Topographical Map?
5346
 How do I connect my eXplorist® GPS receiver to my PC?
5336
 Is the eXplorist GPS receiver compatible with Microsoft Windows 7 Operating System?
5281
 Is it possible to purchase Magellan iPhone accessories through the MagellanGPS website?
5000
 How do I download the map to my eXplorist?
4942
 Which Apple product will work with the Magellan RoadMate for iPhone application?
4902
 How to I turn off coupons and offers?
4846
 What happens if my iPhone freezes?
4842
 Where can I find a demo showing how the product works?
4765
 Can I view the map from my eXplorist GPS receiver on my PC?
4751
 Do I have to pay an additional fee for the traffic alerts?
4728
 What do hybrid and exclusive options do under “Map Draw Mode’?
4708
 Where is the music player button?
4595
 How can I improve the accuracy of the compass and the position arrow?
4588
 How do I retrieve the coupons and offers?
4585
 Are there any software updates available for my GPS unit?
4549
 Can I get a refund on my application purchase?
4530
 How can I improve the GPS signal to my iPhone?
4449
 How do I change the Map viewing option from 3D+, 3D, or 2D?
4433
 How is the GPS signal received?
4428
 Where is the best place to mount my iPhone?
4365
 Does the eXplorist GPS receiver have an external antenna option?
4350
 How do I set the time on my eXplorist?
4347
 How can I troubleshoot GPS signal issues?
4325
 Where can I see my current speed while navigating? (Video Demonstration)
4305
 What is the Audio/Video port used for?
4296
 Do I need a microSD card to load the map? If so, what size do I need?
4284
 How do I route to a destination with turn-by-turn directions using my eXplorist GPS receiver?
4281
 How can I change the volume of the voice commands?
4189
 Why am I seeing advertisements cycle through my screen?
4164
 Est-ce que j'ai la dernière version logiciel?
4142
 How often do the ads come up?
4121
 My eXplorist will no longer acquire satellites. What can I do?
4085
 How do I turn off the application so it doesn't run in the background?
4042
 Est-ce que les cartes mise à jour sont disponible pour mon appareil?
4020
 Does the eXplorist have a backtrack feature?
3952
 What happens if my application fails to download completely?
3925
 What do the different traffic images and colors mean?
3895
 What are profiles and how do I set them?
3822
 What map regions are available for the Magellan RoadMate app for iPhone application?
3819
 How many waypoints, tracks, and routes can my eXplorist GPS receiver store?
3799
 How do I change the navigation fields to show my position in latitude and longitude?
3798
 Can I use rechargeable batteries in my eXplorist GPS receiver and will the device charge them?
3792
 How do I cancel a route?
3775
 Will the new RoadMate version 1.3.x provide traffic alerts?
3747
 Where can I find a detailed user manual for my eXplorist GPS receiver?
3740
 What is a track?
3683
 What is the map scale of the Summit Series United States topographic map?
3677
 How often is the traffic data refreshed on the iPhone application?
3673
 Can the eXplorist GPS receiver play MP3 music files?
3671
 Is the application compatible with built-in car Bluetooth speakerphones?
3663
 How do I change the navigation data fields?
3641
 What types of coupons or promotions will I receive?
3615
 What does "active track not available" mean on the altimeter screen?
3614
 How do I power my device on/off?
3612
 How do I turn off the coupons and offers from appearing on the screen?
3584
 What is the storage space requirement to install the application?
3554
 How can I adjust the camera settings on my eXplorist GPS receiver?
3554
 How often do you update maps?
3514
 Why is my POI Share button grayed out?
3465
 What is OneTouch™?
3462
 Do I have to pay to update to v2.0 from a previous Magellan RoadMate iPhone application version?
3451
 How do I edit a saved OneTouch button?
3432
 How many geocaches can my eXplorist GPS receiver store?
3409
 How do I get back my OneTouch menu after updating from a previous version to the latest 1.3.x……?
3392
 How long will each ad run for?
3390
 Is it possible to hear the last maneuver/instruction advice again?
3356
 Où puis-je trouver les mises à jour des logiciels de mon appareil GPS.
3307