Support

Rechercher Support Center:
Soumettre un ticket
Soumettre un nouveau problème au département.
Base de connaissances
Consulter notre "Foire Aux Questions"
Manuels et Logiciels
Télécharger les mises à jour des logiciels et des manuels sur les produits.
Tutoriels Vidéo
En savoir plus sur les produits Magellan.
Enregistrez votre Produit
Enregistrez votre produit pour bénéficier de remises.
Articles populaires de la base de connaissances Vues
 How do I update my map?
1262176
 Do I have the latest software version?
453623
 How do I update my maps/software using Content Manager?
276888
 What is the USB port used for?
224236
 Where are software updates for my vehicle navigation GPS receiver?
186974
 Switch Fitness Device's Software Improvements List
151185
 What do I need to obtain warranty repair service?
100981
 Are printed manuals available for purchase?
71749
 I have a unit with Lifetime Maps yet content manager is still displaying the “Buy” button. How do I update the maps on my unit?
58008
 How to reset my receiver?
54309
 Troubleshooting a Magellan Communicator not found error using Microsoft Internet Explorer
40275
 How do I register and check for updates of my Vehicle Navigation Device?
39340
 Why doesn't my device track satellites?
36432
 Does the eXplorist have a backtrack feature?
36076
 How to troubleshoot no power problems
32976
 Why does the position arrow on my device show the wrong location?
31557
 How long does it take to obtain a full battery?
29945
 What are Lifetime Maps?
28941
 What is OneTouch?
28391
 What is Text-to-Speech (TTS) or Spoken Street Names?
26619
 How do I charge my GPS device?
26518
 How do I repair my product?
25639
 What is Highway Lane Assist?
24362
 Summit and City Series Map Download Installation Instructions
23805
 What can I do if an address or street is missing?
23706
 How long will the battery last on a full battery charge?
23578
 How do I repeat the last command?
22968
 What is the micro SD card slot used for?
22695
 How do I Download a Geocache to my eXplorist
19734
 How do I report a mapping error?
19594
 What is the largest micro SD card I can use?
17369
 Why does my Magellan RoadMate sometimes take so long to start up?
14897
 How do I Download a DigitalGlobe Satellite Map onto my GPS?
13462
 How to install pocket queries
12046
 How can I prevent my computer from automatically sleeping or hibernating during a map or software update?
11313
 What does "lifetime maps" mean?
11155
 How do I connect my eXplorist® GPS receiver to my PC?
11012
 How to install the Vehicle Power Adaptor and cradle on the Magellan RoadMate Series GPS *Video Tutorial*
10517
 Why do I have multiple phone contacts?
10183
 How can I save my iPhone RoadMate Application OneTouch favorites before I update?
10135
 How do I download a geocache to my eXplorist GPS receiver?
9786
 How do I set a Geocache or Waypoint as a destination on my eXplorist (also known as “GO TO”)?
8763
 Are there any software updates available for my GPS unit?
8643
 What size Audio/Video cable can I use?
8639
 How do I access the satellite status screen?
8247
 How do I access the compass screen?
7870
 Is the eXplorist GPS receiver compatible with Microsoft Windows 7 Operating System?
7755
 Can I get turn-by-turn directions using the eXplorist device?
7673
 Why does my music player on my iPhone 4G turn off after 30 seconds when seated in the Premium Car Kit?
7524
 What is the Magellan RoadMate for iPhone application?
7471
 Does the eXplorist come with a Topographical Map?
7430
 My eXplorist will no longer acquire satellites. What can I do?
7023
 How do I power my device on/off?
6890
 How can I update the maps after I purchase the application?
6729
 How accurate  is the Traffic updates?
6690
 Est-ce que j'ai la dernière version logiciel?
6639
 Where can I find tutorials showing the key features?
6604
 Can I view the map from my eXplorist GPS receiver on my PC?
6555
 What is the Audio/Video port used for?
6537
 Is it possible to purchase Magellan iPhone accessories through the MagellanGPS website?
6482
 What do hybrid and exclusive options do under “Map Draw Mode’?
6398
 How to I turn off coupons and offers?
6344
 What happens if my iPhone freezes?
6306
 Where can I see my current speed while navigating? (Video Demonstration)
6287
 Does the eXplorist GPS receiver have an external antenna option?
6165
 Which Apple product will work with the Magellan RoadMate for iPhone application?
5981
 Where can I find a demo showing how the product works?
5946
 How can I improve the accuracy of the compass and the position arrow?
5892
 How do I change the navigation fields to show my position in latitude and longitude?
5829
 How do I set the time on my eXplorist?
5751
 Can I get a refund on my application purchase?
5731
 Do I have to pay an additional fee for the traffic alerts?
5704
 How can I improve the GPS signal to my iPhone?
5702
 How is the GPS signal received?
5696
 How do I route to a destination with turn-by-turn directions using my eXplorist GPS receiver?
5654
 How do I download the map to my eXplorist?
5623
 How do I change the Map viewing option from 3D+, 3D, or 2D?
5571
 Where is the best place to mount my iPhone?
5514
 How do I retrieve the coupons and offers?
5514
 Do I need a microSD card to load the map? If so, what size do I need?
5471
 How can I change the volume of the voice commands?
5466
 How can I troubleshoot GPS signal issues?
5461
 Where is the music player button?
5446
 How often do the ads come up?
5222
 How many waypoints, tracks, and routes can my eXplorist GPS receiver store?
5212
 Can I use rechargeable batteries in my eXplorist GPS receiver and will the device charge them?
5196
 Where can I find a detailed user manual for my eXplorist GPS receiver?
5176
 How do I turn off the application so it doesn't run in the background?
5148
 Why am I seeing advertisements cycle through my screen?
5138
 How do I cancel a route?
5008
 What is a track?
4983
 What does "active track not available" mean on the altimeter screen?
4979
 What happens if my application fails to download completely?
4978
 What are profiles and how do I set them?
4964
 What is the map scale of the Summit Series United States topographic map?
4930
 Can the eXplorist GPS receiver play MP3 music files?
4922
 How do I create, save, and activate a track on my eXplorist
4909
 What map regions are available for the Magellan RoadMate app for iPhone application?
4890
 How can I test my Magellan Wireless Back-Up Camera?
4885
 How often do you update maps?
4824
 What is the difference between the smart arrow and standard arrow?
4822
 How do I configure my eXplorist GPS receiver to output NMEA data?
4813
 How do I change the navigation data fields?
4779
 What do the different traffic images and colors mean?
4739
 Is the application compatible with built-in car Bluetooth speakerphones?
4735
 How can I adjust the camera settings on my eXplorist GPS receiver?
4725
 What is OneTouch™?
4700
 How do I edit a saved OneTouch button?
4698
 Can I download additional maps to my eXplorist?
4654
 Will the new RoadMate version 1.3.x provide traffic alerts?
4634
 How often is the traffic data refreshed on the iPhone application?
4606
 How many geocaches can my eXplorist GPS receiver store?
4606
 How do I turn off the coupons and offers from appearing on the screen?
4597
 Do I have to pay to update to v2.0 from a previous Magellan RoadMate iPhone application version?
4551
 What is the storage space requirement to install the application?
4539
 What types of coupons or promotions will I receive?
4514
 Can I adjust the app warnings?
4373
 Is it possible to hear the last maneuver/instruction advice again?
4295
 Which eXplorist GPS receiver comes with vehicle navigation turn-by-turn routing?
4276
 Must I always enter the entire name of city or street? (Video Demonstration)
4267
 How do I Download a National Geographic Map onto my GPS?
4263
 How long will each ad run for?
4239
 Why is my POI Share button grayed out?
4235
 How do I get back my OneTouch menu after updating from a previous version to the latest 1.3.x……?
4214
 Can anyone purchase the Magellan RoadMate app?
4183
 Why will my eXplorist not turn off?
4145