Support

Rechercher Support Center:
Centre de support
Soumettre un ticket
Soumettre un nouveau problème au département.
Base de connaissances
Consulter notre "Foire Aux Questions"
Manuels et Logiciels
Télécharger les mises à jour des logiciels et des manuels sur les produits.
Tutoriels Vidéo
En savoir plus sur les produits Magellan.
Enregistrez votre Produit
Enregistrez votre produit pour bénéficier de remises.
Articles populaires de la base de connaissances Vues
 How do I update my map?
 919044
 Do I have the latest software version?
 396194
 What is the USB port used for?
 187710
 How do I update my maps/software using Content Manager?
 184544
 Where are software updates for my vehicle navigation GPS receiver?
 149872
 What do I need to obtain warranty repair service?
 78539
 Are printed manuals available for purchase?
 52444
 I have a unit with Lifetime Maps yet content manager is still displaying the “Buy” button. How do I update the maps on my unit?
 37146
 How to reset my receiver?
 31396
 Why doesn't my device track satellites?
 28750
 How do I register and check for updates of my Vehicle Navigation Device?
 22887
 Why does the position arrow on my device show the wrong location?
 22117
 What are Lifetime Maps?
 21471
 What is OneTouch?
 21323
 How long does it take to obtain a full battery?
 21233
 How to troubleshoot no power problems
 21201
 What is Text-to-Speech (TTS) or Spoken Street Names?
 20285
 What is Highway Lane Assist?
 18265
 Summit and City Series Map Download Installation Instructions
 17123
 What is the micro SD card slot used for?
 16779
 How do I repeat the last command?
 16256
 How do I charge my GPS device?
 16084
 What can I do if an address or street is missing?
 14715
 How long will the battery last on a full battery charge?
 14269
 How do I repair my product?
 14049
 Troubleshooting a Magellan Communicator not found error using Microsoft Internet Explorer
 13236
 How do I Download a Geocache to my eXplorist
 12973
 What is the largest micro SD card I can use?
 12183
 Why does my Magellan RoadMate sometimes take so long to start up?
10764
 How do I report a mapping error?
 10369
 What does "lifetime maps" mean?
 9157
 How can I save my iPhone RoadMate Application OneTouch favorites before I update?
 8377
 How do I Download a DigitalGlobe Satellite Map onto my GPS?
 8205
 How to install the Vehicle Power Adaptor and cradle on the Magellan RoadMate Series GPS *Video Tutorial*
 7875
 Why do I have multiple phone contacts?
 7571
 How to install pocket queries
 7220
 How can I prevent my computer from automatically sleeping or hibernating during a map or software update?
 6763
 How do I download a geocache to my eXplorist GPS receiver?
 6693
 What size Audio/Video cable can I use?
 6216
 How do I access the satellite status screen?
 6127
 How do I access the compass screen?
6031
 Why does my music player on my iPhone 4G turn off after 30 seconds when seated in the Premium Car Kit?
 5994
 How can I update the maps after I purchase the application?
 5760
 What is the Magellan RoadMate for iPhone application?
 5696
 How accurate  is the Traffic updates?
 5620
 Can I get turn-by-turn directions using the eXplorist device?
 5565
 How do I set a Geocache or Waypoint as a destination on my eXplorist (also known as “GO TO”)?
 5498
 Where can I find tutorials showing the key features?
 5338
 Does the eXplorist come with a Topographical Map?
 5326
 How do I connect my eXplorist® GPS receiver to my PC?
 5323
 Is the eXplorist GPS receiver compatible with Microsoft Windows 7 Operating System?
 5268
 Is it possible to purchase Magellan iPhone accessories through the MagellanGPS website?
 4991
 How do I download the map to my eXplorist?
 4937
 Which Apple product will work with the Magellan RoadMate for iPhone application?
 4898
 How to I turn off coupons and offers?
 4840
 What happens if my iPhone freezes?
 4834
 Where can I find a demo showing how the product works?
 4759
 Can I view the map from my eXplorist GPS receiver on my PC?
 4745
 Do I have to pay an additional fee for the traffic alerts?
 4724
 What do hybrid and exclusive options do under “Map Draw Mode’?
 4695
 Where is the music player button?
 4588
 How can I improve the accuracy of the compass and the position arrow?
4584
 How do I retrieve the coupons and offers?
 4580
 Are there any software updates available for my GPS unit?
 4528
 Can I get a refund on my application purchase?
 4524
 How can I improve the GPS signal to my iPhone?
 4443
 How is the GPS signal received?
 4422
 How do I change the Map viewing option from 3D+, 3D, or 2D?
 4404
 Where is the best place to mount my iPhone?
 4359
 Does the eXplorist GPS receiver have an external antenna option?
 4342
 How do I set the time on my eXplorist?
 4336
 How can I troubleshoot GPS signal issues?
 4323
 Where can I see my current speed while navigating? (Video Demonstration)
 4294
 What is the Audio/Video port used for?
 4275
 Do I need a microSD card to load the map? If so, what size do I need?
 4275
 How do I route to a destination with turn-by-turn directions using my eXplorist GPS receiver?
 4275
 How can I change the volume of the voice commands?
 4183
 Why am I seeing advertisements cycle through my screen?
 4159
 Est-ce que j'ai la dernière version logiciel?
 4134
 How often do the ads come up?
 4118
 My eXplorist will no longer acquire satellites. What can I do?
 4073
 How do I turn off the application so it doesn't run in the background?
 4031
 Est-ce que les cartes mise à jour sont disponible pour mon appareil?
 4020
 What happens if my application fails to download completely?
 3923
 Does the eXplorist have a backtrack feature?
 3910
 What do the different traffic images and colors mean?
 3892
 What are profiles and how do I set them?
 3815
 What map regions are available for the Magellan RoadMate app for iPhone application?
 3807
 How do I change the navigation fields to show my position in latitude and longitude?
3789
 How many waypoints, tracks, and routes can my eXplorist GPS receiver store?
 3786
 Can I use rechargeable batteries in my eXplorist GPS receiver and will the device charge them?
 3780
 How do I cancel a route?
 3767
 Will the new RoadMate version 1.3.x provide traffic alerts?
 3742
 Where can I find a detailed user manual for my eXplorist GPS receiver?
 3734
 What is a track?
 3678
 What is the map scale of the Summit Series United States topographic map?
 3670
 Can the eXplorist GPS receiver play MP3 music files?
 3668
 How often is the traffic data refreshed on the iPhone application?
 3666
 Is the application compatible with built-in car Bluetooth speakerphones?
 3658
 How do I change the navigation data fields?
 3634
 What types of coupons or promotions will I receive?
 3607
 What does "active track not available" mean on the altimeter screen?
 3605
 How do I power my device on/off?
 3592
 How do I turn off the coupons and offers from appearing on the screen?
 3576
 What is the storage space requirement to install the application?
 3548
 How can I adjust the camera settings on my eXplorist GPS receiver?
 3546
 How often do you update maps?
 3505
 Why is my POI Share button grayed out?
 3463
 What is OneTouch™?
 3456
 Do I have to pay to update to v2.0 from a previous Magellan RoadMate iPhone application version?
 3445
 How do I edit a saved OneTouch button?
 3429
 How many geocaches can my eXplorist GPS receiver store?
 3407
 How do I get back my OneTouch menu after updating from a previous version to the latest 1.3.x……?
 3390
 How long will each ad run for?
 3387
 Is it possible to hear the last maneuver/instruction advice again?
 3350
 Où puis-je trouver les mises à jour des logiciels de mon appareil GPS.
 3305