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What do I need to obtain warranty repair service?
Reminder: Please use SmartGPS Eco to ensure that your RoadMate is running the latest software.
For warranty repair Magellan requires a valid proof of purchase in the form of a purchase sales receipt. If you do not have the purchase receipt we will accept a copy of a credit card statement showing the store it was purchased from, date item was purchased, and the purchase price. If you received the item as a gift or you cannot provide an acceptable form of proof of purchase we may be able to find the original ship date from our warehouse to the retailer from our database. If your original ship date is with in the last 12 months we will honor the repair with out a valid proof of purchase receipt. Retailers do not share their sales data with us therefore we cannot determine when you purchased your unit. We can only verify when that unit was shipped to the retailer out of our warehouse. Please contact us at 800.707.9971 to see what options are available for you.
18 Nov 2009 9:44 PM