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SmartGPS Eco to ensure that your RoadMate is running the latest software.

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 FAQs
 Do I have the latest software version?
 To check that you have the latest software for your device: Log into SmartGPS Eco with your MagellanGPS account. Connect your device to your computer using a USB cable. Click on the Update tab. Click Download if yo
 How do I get my PC to recognize my Magellan RoadMate?
 To get your PC to recognize your Magellan RoadMate take the following steps: Turn on your RoadMate. Wait for your RoadMate to be completely powered on (main menu displayed). Connect your RoadMate to your computer using
 What is the USB port used for?
 The USB port is used to transfer data from a compatible PC to the GPS receiver for potential future software updates and installing custom POIs on compatible units. On some compatible products the USB port will also serve as a power plug when a compatibl
 Why do we charge customers for map updates?
 Making quality GPS devices takes many people many hours of work with many technologies. We’re also charged fees by our map providers. Map update charges help us cover our costs and royalties to map providers. We can also give you the best map data availab
 How long can I operate my Magellan GPS on a fully charged battery?
 The average operating time on a complete battery charge is up to 2 hours. It may take up to 4 - 6 hours to obtain a full battery charge. The unit may be powered on or off while charging using the supplied vehicle power adapter. If you need
 What do I need to obtain warranty repair service?
 For warranty repair Magellan requires a valid proof of purchase in the form of a purchase sales receipt. If you do not have the purchase receipt we will accept a copy of a credit card statement showing the store it was purchased from, date item was purcha
 I do not have my proof of purchase, how do I obtain warranty repairs?
 For warranty repair Magellan requires a valid proof of purchase in the form of a purchase sales receipt. If you do not have the purchase receipt we will accept a copy of a credit card statement showing the store it was purchased from, date item was purch
 Are printed manuals available for purchase?
 At this moment we are not offering printed manuals for sale. We are looking into a 3rd party company that can provide our customers with this service. When it becomes available we will update this page as well as the individual owners manual pages with
 Are USB 2.0 cables compatible with our products?
 Our products will work with any mini-USB 2.0 cable. You can use most mini-USB cables that were included with your cell phone or digital camera to transfer data such as map updates or software updates on to your GPS receiver. You can also purchase one fr
 Can I use my computer to transfer addresses to my Magellan GPS receiver?
 At this time addresses have to be keyed directly into the unit.
 Can I charge my GPS receiver using my computer?
 If your GPS receiver has power pin port and a USB port the internal battery cannot be charged using your computer. You must use the supplied vehicle power adapter to charge the receiver's internal battery. If your GPS receiver only contains a USB port
 How to reset my receiver?
 Depending on the power switch your unit was designed with follow the instructions below: Slide Switch If your unit has a Slide power switch then slide and hold the power switch in the off position for more than 8 seconds.
 Can my GPS receiver be used on a motorcycle?
 Magellan GPS receivers are designed to operate inside a vehicle. Therefore we do not recommend using it on a motorcycle.
 How do I charge the GPS receiver's battery?
 The internal battery can be charged using the supplied vehicle power adapter. Full battery charge takes 4 - 6 hours. The unit can be powered on or off while charging.
 Can I purchase a replacement battery for my GPS receiver?
 Replacement batteries for vehicle navigation products are not available for purchase. For in warranty repair service please contact Technical Support M-F 6 a.m. to 5 p.m. PST at 800-707-9971.
 What is the SD/MMC card slot used for?
 The SD/MMC card slot may be used to Backup or Restore your receiver’s address book and store. Backup and Restore is available in the receiver’s User Options from the Main Menu. Data can only be restored from the same model. Note: Fo
 How to troubleshoot no power problems
 If your RoadMate won’t charge or power up, check the following: Power cable is correctly inserted into the cradle. Power adapter is properly inserted into the DC outlet. GPS device is properly seated in its cradle, and power
 Why does the position arrow on my device show the wrong location?
 If your Current Location arrow isn’t in the right position, get a clear view of the sky with your GPS device to access satellite signals. If the arrow is still in the wrong position after your device has a clear view of the sky while remaining still fo
 How do I repair my product?
 Magellan’s Return/Refund policy only applies to products from the Magellan website or phone order. Map downloads, subscriptions, and opened software are not refundable. You’ll need a Return Authorization to receive a refund. Go to http://www.ma
 Why doesn’t my device track satellites?
 If your device won’t track or receive satellites even with a clear view of the sky and remaining still for 5 minutes, signal-reset your device by: Select reset option OR slide and hold the slide switch in OFF position for 5 seconds. P
 How long will the battery last on a full battery charge?
 On a full battery charge, power will last for up to 2 hours.
 How long does it take to obtain a full battery?
 A full battery charge takes four hours. If using the supplied VPA the unit can be powered on or off while charging. If you use the supplied USB cable power your computer on, connect the USB cable to the device, and power the unit off.
 My GPS unit will not power on, why?
 In the event the internal battery discharges below a certain voltage the battery must be charged up to 1 hour prior to powering the receiver back on. If you have re-charged the battery and it still does not power on please contact Customer Support at 1-8
 What can I do if an address or street is missing?
 Missing addresses or streets can be reported on the following webpage: http://www.magellangps.com/s.nl/sc.56/category.43975/.f
 What is OneTouch?
 The OneTouch feature delivers revolutionary new screen flow and ease of use that is designed to maximize functionality while reducing driver distraction. For the frequent traveler, an example of one benefit of the OneTouch interface is the ability to pre-
 How do I report a mapping error?
 Report incorrect routes, missing addresses, or anything else that seems off at http://www.mapsharetool.com/external-iframe/external.jsp Note: This reporting tool is run and managed by TeleAtlas. TeleAtlas provides maps for Magellan GPS device
 What is Text-to-Speech (TTS) or Spoken Street Names?
 Text-to-Speech (also referred to as "spoken street names") is a feature that announces the street name for the next maneuver.
 What is Highway Lane Assist?
 Highway Lane Assist is a visual aid displayed on the map screen guiding you to remain or move to a specific lane to make your next maneuver.
 What are city centers?
 City centers are one POI location for each city determined by City landmarks, City Halls, etc. They are not POIs located in the center of the city.
 How do I add, edit, and delete address book entries? (Video Demonstration)
 In this video demonstration we will be going through the various steps of creating, editing, and deleting an address entry in your address book. To change your programmed HOME One-Touch button follow the deleting an address book entry portion of this
 Do I need to be a AAA member to access the AAA TourBook or AAA Roadside Assistance screen?
 No. You can access all the features under the AAA TourBook. However you must be a AAA member to receive AAA services and discounts. Most new enrollee’s can receive immediate Roadside Assistance, but not all AAA Clubs offer immediate enrollment/benefits.
 How do I use the Adhesive Disk?
 The adhesive disk can be used as an alternative mounting option for use on the dashboard. NOTE: Removing the adhesive disk after installation may damage the surface of the dashboard. How to install the adhesive disk: 1. Clean and dry the dashboa
 How can I prevent my computer from automatically sleeping or hibernating during a map or software update?
 You can adjust how long your computer waits before sleeping or hibernating—or prevent it from turning itself off altogether. But be careful. On a battery powered laptop, inhibiting sleep or hibernation can result in data loss if the battery dies. Here's h
 What is Traffic Link?
 Traffic Link is an optional accessory that enables traffic service on compatible GPS units. Forget about sitting in traffic, waiting impatiently for traffic updates from your favorite radio station. Get out of grid lock - even avoid it before you reach
 How do I delete an address from a GPS receiver with OneTouch?
 Press the Menu button, select Go To, select Address Book, select the address you want to remove, select Delete. Confirm removal by selecting Yes.
 Why does my home address change to last address I route to?
 If your Home address changes please remove it from your address book then re-enter it using the OneTouch Menu. To remove the incorrect Home address select Menu --> Go to --> Address Book. In your Address Book select the incorrect Home address. Select D
 How to update maps using SmartGPSeco.com process document (PDF)
 How to load maps using SmartGPSeco.com (PDF)
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