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 FAQs
 What is OneTouch?
 The OneTouch feature delivers revolutionary new screen flow and ease of use that is designed to maximize functionality while reducing driver distraction. For the frequent traveler, an example of one benefit of the OneTouch interface is the ability to pre-
 What is Text-to-Speech (TTS) or Spoken Street Names?
 Text-to-Speech (also referred to as "spoken street names") is a feature that announces the street name for the next maneuver.
 How can I save my iPhone RoadMate Application OneTouch favorites before I update?
  On the OneTouch menu, select the icon of favorites that you want to save.
 Why does my music player on my iPhone 4G turn off after 30 seconds when seated in the Premium Car Kit?
 We have discovered through testing that this will happen if the iPhone 4G isn't seated into the cradle properly and securely fastened by pressing down on the locking lip down so the iPhone doesn't wiggle while sitting in the cradle. When the iPhone isn't
 What is the Magellan RoadMate for iPhone application?
 The Magellan RoadMate features full iOS 4 optimization and transforms your iPhone 4, 3GS or 3G into an advanced GPS navigator with real-time traffic alerts and turn-by-turn voice guidance with spoken street names. Experience the same easy-to-use interface
 How can I update the maps after I purchase the application?
 Magellan is currently in the process of providing map subscription updates and upgrade solutions. Check back with us soon for more information.
 How accurate  is the Traffic updates?
 Traffic data is provided by NAVTEQ. Magellan uses both sets of information, flow and incident. Depending on the users location, data is refreshed every 5 minutes.
 Where can I find tutorials showing the key features?
 The Magellan RoadMate app for iPhone tutorials are available on the Magellan website or you can click here.
 How to I turn off coupons and offers?
 Location based coupons and offers  is one of the most requested features. You will find them during an active route and during a Points of interest search such as gas stations, hotels, or restaurants. To turn the coupon and offer feature off the the follo
 What happens if my iPhone freezes?
 You may experience what is known as a soft freeze where the application may stop responding for a fraction of time but then will catch up to your commands. This is due to the processor catching up to all of the iPhone's internal commands. For this type
 Which Apple product will work with the Magellan RoadMate for iPhone application?
 The iPhone 4, 3GS and 3G models are compatible with the RoadMate version 1.3.x. The iPod touch (4th, 3rd & 2nd generation) are compatible with the RoadMate app with use of Magellan’s Premium Car Kit sold separately.
 Where can I find a demo showing how the product works?
 The Magellan RoadMate app for iPhone demo is available on the Magellan website or you can click here.
 Do I have to pay an additional fee for the traffic alerts?
 The traffic alerts are provided at no additional cost or subscription fees.
 Can I get a refund on my application purchase?
 There are no refunds on software. Please see iTunes refunds policy.
 How is the GPS signal received?
 The iPhone has an internal GPS antenna that receives the GPS signal for the application to use while routing. The iTouch needs to be connected to the Magellan iPhone Cradle and use the cradle's internal GPS antenna for routing.
 How can I improve the GPS signal to my iPhone?
 In order to improve your signal strength make sure the iPhone has a direct line of sight to the sky without obstructions. If your iPhone is mounted into a cradle, place it in a position that does not violate local laws and has a direct line of sight to t
 How do I retrieve the coupons and offers?
 All recently displayed offers are stored. Go to the Main Menu > Offers. You will see a list of recently shown offers. Simply tab the offer you are interested and it will be saved for future redemption.
 Where is the best place to mount my iPhone?
 For best GPS reception, the iPhone should be placed high, with a clear view of the sky. Please consult your local laws regarding the mounting of devices near your windshield
 How can I troubleshoot GPS signal issues?
 You can improve GPS signal strength by placing the iPhone in a place with a clear unobstructed view of the sky. If you are using an iPhone cradle with it's own internal GPS antenna, place the cradle in a position with a clear unobstructed view of the sky
 How often do the ads come up?
 While navigating, coupons and offers will appear every 8 minutes for for as duration of 10 seconds each.
 Why am I seeing advertisements cycle through my screen?
 Real-time traffic data at no additional cost or subscription fee is made possible through our sponsored partnerships who provide location-based coupons and promotions.
 How do I turn off the application so it doesn't run in the background?
 If the application is not in an active route it can take up to 2 minutes to turn off after you exit out of it. If you would like to end it during an active route follow these steps: Ttap and hold the RoadMate application icon located in t
 What happens if my application fails to download completely?
 If the download is interrupted at any point during the download process your can re-download through your iTunes account. If you are still having problems downloading the application please contact the iTunes support staff.
 What map regions are available for the Magellan RoadMate app for iPhone application?
 We offer three separate versions of the RoadMate Application. You can purchase the North America version which includes the US 50 States, Canada, and Puerto Rico, or the US version which includes all 50 states or the Canada version includes Canada, Alaska
 Is the application compatible with built-in car Bluetooth speakerphones?
 The RoadMate iPhone application's routing instructions will pass through to any Bluetooth® speaker device the iPhone is paired with.
 Will the new RoadMate version 1.3.x provide traffic alerts?
 The new iPhone RoadMate version 1.3.x application will provide traffic alerts as long as you subscribe to a data service plan on your iPhone. Traffic alerts will not work on any iPod touch devices.
 How often is the traffic data refreshed on the iPhone application?
 The traffic data is refreshed every 5 minutes as long as you are receiving data through the 3G network or a Wi-Fi connection. If there is no 3G or Wi-Fi connection available, the application will display the last available information it received from th
 What types of coupons or promotions will I receive?
 The types of coupons and promotions generated are based on your current location and the participating advertisers in that general area.
 What is the storage space requirement to install the application?
 The application is roughly 1.45GB in size but your iPhone will need 2GB of free memory space in order to download the app onto your iPhone.
 Is it possible to hear the last maneuver/instruction advice again?
 The RoadMate iPhone application will allow you to repeat the last navigation instruction given by tapping on the top header information area on the navigation screen.
 How long will each ad run for?
 Each ad will stay on screen for 10 seconds during a 2 minute advertising cycle.
 Can anyone purchase the Magellan RoadMate app?
 The Magellan RoadMate app is currently available to US and Canadian customers only.
 Where can I buy the Magellan RoadMate for iPhone application?
 The Magellan RoadMate iPhone app can only be purchase directly through the iTunes App store. Click here
 Where can I download the Magellan RoadMate for iPhone application product manual?
 The product manual is available for download by clicking here.
 Can I route to addresses in my iPhone Address Book? (Video Demonstration)
 Yes. The RoadMate iPhone application will allow you to select and route to addresses stored in the iPhone Address Book.
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