Reminder: Please use to ensure that your RoadMate has the latest maps and software.

Search Support Center:
Knowledgebase articles are categorized. Please select which category you would like to browse, You can also search using search field.

 After I report a missing address or street what's next?
 Are USB 2.0 cables compatible with our products?
 Can I purchase a replacement battery for my GPS receiver?
 Can I use my computer to transfer addresses to my Magellan GPS receiver?
 Can my GPS receiver be used on a motorcycle?
 Can the Traffic Link advertisement banner be removed from the map screen?
 Do I need to be a AAA member to access the AAA TourBook or AAA Roadside Assistance screen?
 GPS will not power on
 How can I prevent my computer from automatically sleeping or hibernating during a map or software update?
 How do I add, edit, and delete address book entries? (Video Demonstration)
 How do I charge my RoadMate device?
 How do I delete an address from a GPS receiver with OneTouch?
 How do I repeat the last command?
 How do I report a mapping error?
 How do I set the time (time zone) on my GPS?
 How do I use the Adhesive Disk?
 How long does it take to obtain a full battery?
 How long will my RoadMate operate on a full battery charge?
 How often do you update RoadMate maps?
 How to enter and route to an address on OneTouch products? (Video Demonstration)
 Is my unit compatible with Traffic Link
 My RoadMate will not power on, why?
 My unit came with something in the micro SD card slot, what is it for?
 SD memory card slot RoadMate browser plugin keeps asking to install before map update plugin will not install, why?
 Updating map using (pdf)
 What are city centers?
 What can I do if an address or street is missing?
 What can I do if an address or street is missing?
 What is Highway Lane Assist?
 What is OneTouch?
 What is Text-to-Speech (TTS) or Spoken Street Names?
 What is the largest micro SD card I can use?
 What is the micro SD card slot used for?
 What is Traffic Link?
 Where can I get updates for my device?
 Why does my home address change to last address I route to?
 Why does my RoadMate 1470/1700 unit freeze after the low battery error appears when I have the CoPilot Map Software installed?
 Why doesn’t my device track satellites?
 Why is the Estimated Time of Arrival (ETA) off?
 Why is the GPS receiver's time incorrect?
Kayako Skin by