North America | English


Reminder: Please use
SmartGPS Eco to ensure that your RoadMate is running the latest software.

Search Support Center:
Knowledgebase articles are categorized. Please select which category you would like to browse, You can also search using search field.

 Are USB 2.0 cables compatible with our products?
 Can I add additional maps to my unit?
 Can I purchase a replacement battery for my GPS receiver?
 Can I use my computer to transfer addresses to my Magellan GPS receiver?
 Can my GPS receiver be used on a motorcycle?
 Can the Traffic Link advertisement banner be removed from the map screen?
 Do I need to be a AAA member to access the AAA TourBook or AAA Roadside Assistance screen?
 GPS will not power on
 How do I add, edit, and delete address book entries? (Video Demonstration)
 How do I delete an address from a GPS receiver with OneTouch?
 How do I re-assign my speed dial phone numbers?
 How do I repair my product?
 How do I set the time (time zone) on my GPS?
 How long does it take to obtain a full battery?
 How to enter and route to an address on OneTouch products? (Video Demonstration)
 If I import my phone contacts twice will the old contacts be overwritten?
 My unit came with something in the micro SD card slot, what is it for?
 What are city centers?
 What can I do if an address or street is missing?
 What is (MDL) Multiple Destination Routing? (Video Demonstration)
 What is Highway Lane Assist?
 What is OneTouch?
 What is Text-to-Speech (TTS) or Spoken Street Names?
 What is the adhesive disk used for?
 What is the micro SD card slot used for?
 What is the SD/MMC card slot used for?
 What is Traffic Link?
 What voice commands are recognized by my Magellan Maestro 4700 device?
 When paired, why can't I transfer an incoming call from my Magellan Maestro 4700 device to my phone?
 Where can I get updates for my device?
 Which phones are compatible with my Magellan Maestro 4700 device?
 Why are my call log times incorrect?
 Why are my phone contact names cut off?
 Why can't I dial the number on the special offers screen when my phone is paired?
 Why didn't my phone contacts from my second paired phone show up in my address book?
 Why does my home address change to last address I route to?
 Why does my Magellan Maestro 4700 device only import mobile phone contacts?
 Why don't all Bluetooth features work on my Magellan Maestro 4700 device?
 Why is my phone not on the Maestro 4700 Bluetooth compatibility list?
 Why is the Estimated Time of Arrival (ETA) off?
 Why is the GPS receiver's time incorrect?
Kayako Skin by