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 FAQs
 How do I update my map?
 When available, map updates can be purchased from the Magellan website. For the latest map update please visit our maps software page by clicking Here *Some units
 What is the USB port used for?
 The USB port is used to transfer data from a compatible PC to the GPS receiver for potential future software updates and installing custom POIs on compatible units. On some compatible products the USB port will also serve as a power plug when a compatibl
 Where are software updates for my vehicle navigation GPS receiver?
 To keep your Magellan device up to date with the latest software and map updates please install Content Manager by clicking here. Once you've installed Content Manager on your comput
 Why do we charge customers for map updates?
 When our company goes to market with new products and updates, there are development costs in terms of people and technology. In addition, for map updates, we are charged fees by our map providers. Therefore, we must charge for map updates to cover these
 How long can I operate my Magellan GPS on a fully charged battery?
 The average operating time on a complete battery charge is up to 2 hours. It may take up to 4 - 6 hours to obtain a full battery charge. The unit may be powered on or off while charging using the supplied vehicle power adapter. If you need
 How long is my warranty?
 All Magellan products are warranted to be free from defects in materials or workmanship for: - One year from the date of purchase for new GPS receivers - AAA members may qualify for an extra year of warranty, please see the AAA requirements below to s
 What do I need to obtain warranty repair service?
 For warranty repair Magellan requires a valid proof of purchase in the form of a purchase sales receipt. If you do not have the purchase receipt we will accept a copy of a credit card statement showing the store it was purchased from, date item was purcha
 Can I charge my GPS receiver using my computer?
 If your GPS receiver has power pin port and a USB port the internal battery cannot be charged using your computer. You must use the supplied vehicle power adapter to charge the receiver's internal battery. If your GPS receiver only contains a USB port
 I do not have my proof of purchase, how do I obtain warranty repairs?
 For warranty repair Magellan requires a valid proof of purchase in the form of a purchase sales receipt. If you do not have the purchase receipt we will accept a copy of a credit card statement showing the store it was purchased from, date item was purch
 Are USB 2.0 cables compatible with our products?
 Our products will work with any mini-USB 2.0 cable. You can use most mini-USB cables that were included with your cell phone or digital camera to transfer data such as map updates or software updates on to your GPS receiver. You can also purchase one fr
 Are printed manuals available for purchase?
 At this moment we are not offering printed manuals for sale. We are looking into a 3rd party company that can provide our customers with this service. When it becomes available we will update this page as well as the individual owners manual pages with
 Can I use my computer to transfer addresses to my Magellan GPS receiver?
 At this time addresses have to be keyed directly into the unit.
 How to reset my receiver?
 Depending on the power switch your unit was designed with follow the instructions below: Slide Switch If your unit has a Slide power switch then slide and hold the power switch in the off position for more than 8 seconds.
 How do I charge the GPS receiver's battery?
 The internal battery can be charged using the supplied vehicle power adapter. Full battery charge takes 4 - 6 hours. The unit can be powered on or off while charging.
 Can my GPS receiver be used on a motorcycle?
 Magellan GPS receivers are designed to operate inside a vehicle. Therefore we do not recommend using it on a motorcycle.
 Can I purchase a replacement battery for my GPS receiver?
 Replacement batteries for vehicle navigation products are not available for purchase. For in warranty repair service please contact Technical Support M-F 6 a.m. to 5 p.m. PST at 800-707-9971.
 What is the SD/MMC card slot used for?
 The SD/MMC card slot may be used to Backup or Restore your receiver’s address book and store. Backup and Restore is available in the receiver’s User Options from the Main Menu. Data can only be restored from the same model. Note: Fo
 My GPS unit will not power on, why?
 In the event the internal battery discharges below a certain voltage the battery must be charged up to 1 hour prior to powering the receiver back on. If you have re-charged the battery and it still does not power on please contact Customer Support at 1-8
 How long does it take to obtain a full battery?
 A full battery charge takes four hours. If using the supplied VPA the unit can be powered on or off while charging. If you use the supplied USB cable power your computer on, connect the USB cable to the device, and power the unit off.
 What is OneTouch?
 The OneTouch feature delivers revolutionary new screen flow and ease of use that is designed to maximize functionality while reducing driver distraction. For the frequent traveler, an example of one benefit of the OneTouch interface is the ability to pre-
 What is Text-to-Speech (TTS) or Spoken Street Names?
 Text-to-Speech (also referred to as "spoken street names") is a feature that announces the street name for the next maneuver.
 How do I repair my product?
 The Magellan Return/Refund Policy only applies to hardware and software goods purchased from the Magellan website or a telephone order. Other products such as map downloads, subscriptions, and opened software programs are not refundable. In order to retur
 What is Highway Lane Assist?
 Highway Lane Assist is a visual aid displayed on the map screen guiding you to remain or move to a specific lane to make your next maneuver.
 What can I do if an address or street is missing?
 Missing addresses or streets can be reported on the following webpage: http://www.magellangps.com/s.nl/sc.56/category.43975/.f
 How long will the battery last on a full battery charge?
 On a full battery charge, power will last for up to 2 hours.
 What are city centers?
 City centers are one POI location for each city determined by City landmarks, City Halls, etc. They are not POIs located in the center of the city.
 How to enter and route to an address on OneTouch products? (Video Demonstration)
 Please see video below for a demonstration on how to enter and route to an address on the One Touch products.
 Do I need to be a AAA member to access the AAA TourBook or AAA Roadside Assistance screen?
 No. You can access all the features under the AAA TourBook. However you must be a AAA member to receive AAA services and discounts. Most new enrollee’s can receive immediate Roadside Assistance, but not all AAA Clubs offer immediate enrollment/benefits.
 What is the adhesive disk used for?
 The adhesive disk can be used to mount your GPS receiver to your vehicles dashboard. "To install* the adhesive disk: 1. Clean and dry the dashboard where the adhesive disk is going to be installed using enclosed alcohol pad. 2. Remove the pro
 How do I pair my compatible bluetooth phone with my Maestro 4350/4370?
 To pair your compatible Bluetooth® phone with your unit follow these steps: Check for Bluetooth® compatibility in the chart below. Enable Bluetooth on your phone and make it discoverable to other Bluetooth devices. Tap the
 What type of Audio/Video files are compatible with the Maestro 4350/4370?
 The Maestro 4350/4370 is compatible with .mp3, .ogg or .WMA audio files and .AVI Xvid MPEG-4 ISO format video files.
 How do I calculate speed warnings?
 Depending where you are traveling, rural or urban areas, you can adjust when you are warned when speeding. If the road you are traveling on contains speed information it will warn you if you are traveling over the speed limit. By default both rural and ur
 How do vehicle types affect the route?
 Prior to routing to a destination you have an opportunity to change the vehicle mode. Vehicle modes restrict access to certain roads depending on your mode of choice. For example, in Bus mode the route will not navigate through residential roads, private
 Why is the position arrow gray and not moving while I'm driving?
 The Enable GPS option may have been disabled in the unit settings. From the main menu select the Settings button. Select the GPS button. Select the empty Enable GPS box. Exit the settings to return to the previous menu.
 The blue position arrow is moving when I enter an address to navigate to but I'm still stationary. Is there something wrong with my unit?
 Your unit may be in Demo Mode. To disable Demo Mode select the Settings button from the main menu. Select the Product Info button. Select the Demo Mode button. Select OK. Select the left arrow to exit to the previous screen.
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