Support


Reminder: Please ensure that your unit is running the latest software.

Search Support Center:
Knowledgebase articles are categorized. Please select which category you would like to browse, You can also search using search field.

 FAQs
 How do I update my map?
 When available, map updates can be purchased from the Magellan website. For the latest map update please visit our maps software page by clicking Here *Some units
 What is the USB port used for?
 The USB port is used to transfer data from a compatible PC to the GPS receiver for potential future software updates and installing custom POIs on compatible units. On some compatible products the USB port will also serve as a power plug when a compatibl
 Where are software updates for my vehicle navigation GPS receiver?
 To keep your Magellan device up to date with the latest software and map updates please install Content Manager by clicking here. Once you've installed Content Manager on your comput
 Why do we charge customers for map updates?
 When our company goes to market with new products and updates, there are development costs in terms of people and technology. In addition, for map updates, we are charged fees by our map providers. Therefore, we must charge for map updates to cover these
 How long can I operate my Magellan GPS on a fully charged battery?
 The average operating time on a complete battery charge is up to 2 hours. It may take up to 4 - 6 hours to obtain a full battery charge. The unit may be powered on or off while charging using the supplied vehicle power adapter. If you need
 How long is my warranty?
 All Magellan products are warranted to be free from defects in materials or workmanship for: - One year from the date of purchase for new GPS receivers - AAA members may qualify for an extra year of warranty, please see the AAA requirements below to s
 What do I need to obtain warranty repair service?
 For warranty repair Magellan requires a valid proof of purchase in the form of a purchase sales receipt. If you do not have the purchase receipt we will accept a copy of a credit card statement showing the store it was purchased from, date item was purcha
 I do not have my proof of purchase, how do I obtain warranty repairs?
 For warranty repair Magellan requires a valid proof of purchase in the form of a purchase sales receipt. If you do not have the purchase receipt we will accept a copy of a credit card statement showing the store it was purchased from, date item was purch
 Are USB 2.0 cables compatible with our products?
 Our products will work with any mini-USB 2.0 cable. You can use most mini-USB cables that were included with your cell phone or digital camera to transfer data such as map updates or software updates on to your GPS receiver. You can also purchase one fr
 Are printed manuals available for purchase?
 At this moment we are not offering printed manuals for sale. We are looking into a 3rd party company that can provide our customers with this service. When it becomes available we will update this page as well as the individual owners manual pages with
 Can I use my computer to transfer addresses to my Magellan GPS receiver?
 At this time addresses have to be keyed directly into the unit.
 How to reset my receiver?
 Depending on the power switch your unit was designed with follow the instructions below: Slide Switch If your unit has a Slide power switch then slide and hold the power switch in the off position for more than 8 seconds.
 How do I charge the GPS receiver's battery?
 The internal battery can be charged using the supplied vehicle power adapter. Full battery charge takes 4 - 6 hours. The unit can be powered on or off while charging.
 Can my GPS receiver be used on a motorcycle?
 Magellan GPS receivers are designed to operate inside a vehicle. Therefore we do not recommend using it on a motorcycle.
 Can I purchase a replacement battery for my GPS receiver?
 Replacement batteries for vehicle navigation products are not available for purchase. For in warranty repair service please contact Technical Support M-F 6 a.m. to 5 p.m. PST at 800-707-9971.
 What is the SD/MMC card slot used for?
 The SD/MMC card slot may be used to Backup or Restore your receiver’s address book and store. Backup and Restore is available in the receiver’s User Options from the Main Menu. Data can only be restored from the same model. Note: Fo
 My GPS unit will not power on, why?
 In the event the internal battery discharges below a certain voltage the battery must be charged up to 1 hour prior to powering the receiver back on. If you have re-charged the battery and it still does not power on please contact Customer Support at 1-8
 How long will the battery last on a full battery charge?
 On a full battery charge, power will last for up to 2 hours.
 What is the adhesive disk used for?
 The adhesive disk can be used to mount your GPS receiver to your vehicles dashboard. "To install* the adhesive disk: 1. Clean and dry the dashboard where the adhesive disk is going to be installed using enclosed alcohol pad. 2. Remove the pro
 How do I adjust the time on my Magellan Maestro 3000/4000 series?
 The receiver’s time can be adjusted in the System Settings. 1. Select User Options from the Main Menu screen. 2. Select System Settings 3. Select Time Zone 4. Use the + and - buttons to choose your Time Zone 5. Check the Daylight Sav
 Back
Kayako Skin by SupportSkins.com