Support


Reminder: Please use
SmartGPS Eco to ensure that your RoadMate is running the latest software.

Search Support Center:
Knowledgebase articles are categorized. Please select which category you would like to browse, You can also search using search field.

 FAQs
 What do I need to obtain warranty repair service?
 For warranty repair Magellan requires a valid proof of purchase in the form of a purchase sales receipt. If you do not have the purchase receipt we will accept a copy of a credit card statement showing the store it was purchased from, date item was purcha
 I do not have my proof of purchase, how do I obtain warranty repairs?
 For warranty repair Magellan requires a valid proof of purchase in the form of a purchase sales receipt. If you do not have the purchase receipt we will accept a copy of a credit card statement showing the store it was purchased from, date item was purch
 Are printed manuals available for purchase?
 At this moment we are not offering printed manuals for sale. We are looking into a 3rd party company that can provide our customers with this service. When it becomes available we will update this page as well as the individual owners manual pages with
 Are USB 2.0 cables compatible with our products?
 Our products will work with any mini-USB 2.0 cable. You can use most mini-USB cables that were included with your cell phone or digital camera to transfer data such as map updates or software updates on to your GPS receiver. You can also purchase one fr
  My eXplorist will not lock onto to satellites what can I do?
 If you have not used your GPS in some time it may take a long time to get its first fix, the reason is the GPS has old almanac data of the satellites so it takes time to update itself. You will want to follow these steps below 1 Press Menu -> select P
 What happens when I exceed 2000 track points?
 Answer: Once your eXplorist has recorded 2000 track points, it will continue to set additional track points. However, the oldest track points will be automatically deleted to make room for the new ones.
 Back
Kayako Skin by SupportSkins.com