Support

Reminder: Please use SmartGPS Eco to ensure that your RoadMate is running the latest software.

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FAQs

	Are map updates available for my vehicle navigation unit?

	Can I play the DVR Video on a MAC?

	Can I play the GPS DVR videos using Windows Media Player?

	Can I program the GPS Device to not record video?

	Can I record video when using the Magellan backup camera?

	Can I take pictures with my GPS?

	Do I need to purchase a SD card to record and playback video data?

	GPS will not power on

	How do I charge my RoadMate device?

	How do I check if map updates are available using SmartGPS Eco?

	How do I download, install, and run the Magellan RoadMate with integrated Dashcam MAC Player?

	How do I know if the memory card is full?

	How do I play recorded video from Magellan RoadMate with integrated dashcam on my MAC?

	How do I playback, save, and delete video?

	How do I record video on my DVR enabled GPS device?

	How do I register and check for updates of my vehicle navigation device?

	How do I repair my product?

	How do I update lifetime maps?

	How do I update my GPS using SmartGPS Eco?

	How long will my RoadMate operate on a full battery charge?

	How often do you update RoadMate maps?

	Map and software updates

	My RoadMate will not power on, why?

	No SD Card Detected

	SD memory card slot RoadMate

	SmartGPSeco.com browser plugin keeps asking to install before map update

	SmartGPSeco.com plugin will not install, why?

	Updating map using SmartGPSeco.com (pdf)

	What format does the DVR record in?

	What operating systems can I use to play video?

	Where can I get updates for my device?