Reminder: Please use
SmartGPS Eco to ensure that your RoadMate is running the latest software.

Search Support Center:
Knowledgebase articles are categorized. Please select which category you would like to browse, You can also search using search field.

 How do I update my map?
 To check that you have the latest map for your device: Connect your device to your computer using a USB cable. Log into with your MagellanGPS account. Click on the Update tab. Click Download if you
 Do I have the latest software version?
 To check that you have the latest software for your device: Log into SmartGPS Eco with your MagellanGPS account. Connect your device to your computer using a USB cable. Click on the Update tab. Click Download if yo
 Why does the position arrow on my device show the wrong location?
 If your Current Location arrow isn’t in the right position, get a clear view of the sky with your GPS device to access satellite signals. If the arrow is still in the wrong position after your device has a clear view of the sky while remaining still fo
 How to troubleshoot no power problems
 If your RoadMate won’t charge or power up, check the following: Power cable is correctly inserted into the cradle. Power adapter is properly inserted into the DC outlet. GPS device is properly seated in its cradle, and power
 How to update maps using process document (PDF)
 How to load maps using (PDF)
 How do I playback, save, and delete video?
 To playback video follow the steps below: On the GPS receiver: 1. From the map screen select menu 2. Select the DVR menu (camera aperture icon) as a result a screen with 5 icons will be displayed, select the movie playback icon (second icon
 Can I play the GPS DVR videos using Windows Media Player?
 An additional video player is not require. The GPS DVR comes with its own video player application that can playback video files. Additional codecs my be needed if trying to use Windows Media Player. If you receive an error using Windows Media Player yo
 How do I know if the memory card is full?
 The DVR records in 5 minute segments, and will use the entire capacity of the SD-card. When the card is full, it continues by writing over the oldest files in sequence so it always has available memory. You can view the current available memory by followi
 Do I need to purchase a SD card to record and playback video data?
 No. The device is bundled with a 4GB Micro SD card. However, you can purchase additional HC class 10 Micro SD cards up to 32GB to store more video data.
 Can I play the DVR Video on a MAC?
 No. The embedded video player on the device cannot be used on a MAC computer. *Updated* You may now play recorded videos on your MAC. You must first update your device and then download the Magellan HD Dashcam MAC player to view the recorded video
 How do I record video on my DVR enabled GPS device?
 From the map screen select menu next select the DVR screen button (camera icon under menu). Next, select the record button (circular button in lower right hand corner of DVR menu). When recording the DVR screen flashes Rec and shows the recording time.
 Can I take pictures with my GPS?
 No. However, you can take snapshots of saved video using the DVR player provided on the card follow steps below to save a snapshot of recorded video. 1. Remove the Micros SD card from the top of the GPS near the DVR icon (NOTE: you will need to remo
 How do I download, install, and run the Magellan RoadMate with integrated Dashcam MAC Player?
 Before downloading the Magellan RoadMate HD Dashcam Mac Player installation zip file you must follow these instructions. Setup your MAC to download MAC Player files 1. On your MAC computer go to system preferences --> Security & Privacy. 2. Click
 Can I record video when using the Magellan backup camera?
 No. The optional Magellan backup camera cannot be used to record video.
 What format does the DVR record in?
 The DVR records in .AVI format.
 What operating systems can I use to play video?
 Windows XP, Vista, 7, and 8.
 Can I program the GPS Device to not record video?
 The DVR is designed to always record when you enter the DVR menu until the GPS is turned off. However, the best way to ensure you do not record video is to remove the SD card.
 How do I play recorded video from Magellan RoadMate with integrated dashcam on my MAC?
 Your Magellan RoadMate with integrated HD dashcam must be updated before it can record in MAC format. Please contact support by chat click on the chat link or by telephone 1-800-707-9971 to obtain an update. Once y
Kayako Skin by