Reminder: Please use SmartGPS Eco to ensure that your RoadMate is running the latest software.

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 I have purchased a Premium phantomALERT subscription for my Magellan SmartGPS. How do I get these updates?
 The premium PhantomALERTs will be automatically sent to your device when connected to a Wi-Fi network. Note: Register your SmartGPS using SmartGPS Eco first or the Premium Alert data will not sync via WIFI. Y
 How do I register my SmartGPS that I Just purchased?
 Log on to SmartGPS Eco web page at If you do not have a Magellan account, Click on Sign Up! and create one. Once logged in a message will appear info
 Why is my Magellan SmartGPS not showing any POI information after syncing?
 The content for the Magellan SmartGPS is determined by your location, the location of your contacts and information supplied from Yelp and Foursquare. If Yelp or Foursquare don’t have many POIs for your immediate location, there won’t be many (possibly n
 How do I update the software on my SmartGPS?
 You will be notified on your device whenever a software update is available. You can update your device using SmartGPS Eco (
 How do I add/edit my address book entries?
 Adding and Entry: From the map screen Tap on My Places, Tap on Edit, Tap on the Plus symbol under the Address Book List, Select the POI or Enter the address you wish to add, and Tap on Add. Editing an Entry: From the map screen Tap on My Places, Tap
 Why is my Magellan SmartGPS not syncing any new content?
 The most common reasons are you do not have network access using Wi-Fi or your device is not registered. Make sure that your device is registered using Magellan SmartGPS Eco and is connected to a Wi-Fi network (Settings > Wi-Fi). If not connected, tap o
 Why am I not seeing Weather information on my SmartGPS?
 In order for the Weather app to provide data your device must be registered through SmartGPS Eco. Click
 How do I edit Multi-Destination routes?
 Changing the order of the List: Tap on My Route, Tap on Edit, if you'd like to change the order of the list Tap and hold down your finger on the right side of the desired destination until it flashes and drag it into the desired position and pick up your
 How can I adjust the speed limit warnings?
 Go to: Settings > Navigation & Maps and scroll to the bottom of the screen
 How do I enter Multi-Destination routes?
 Tap Go To, enter the initial route, from the map screen Tap on My Route, Tap on Edit, Tap on the + icon, Tap on the list you would like to enter the next destion from and add the address, if you wish to add more destinations repeat the previous 2 steps, w
 How do I change the volume settings?
 To increase/decrease/mute the sound press the speaker icon located on the lower left hand corner of the Map screen. To adjust any Sounds or Warnings:Settings > Sounds
 How do I reset my unit?
 You can reset your device by pressing and holding down the power button for 8-10 seconds until the the screen says Shutting Down.
 Where do I adjust my routing options such as avoiding u-turns and toll roads?
 Go to: Settings > Navigation & Maps
 How do I update the Map on my SmartGPS?
 All map updates are done using Magellan SmartGPS Eco (
 How does my address book sync from SmartGPS Eco to my smartGPS device?
 Once you have registered your device to your Magellan account through SmartGPS Eco, the device and SmartGPS Eco will sync data back and forth every time the device connect to the cloud via Wi-Fi or you perform a data sync through SmartGPS Eco.
 How long do I need to sync my SmartGPS?
 For optimal performance, connect the device to your Wi-Fi network and have it sync to the Cloud over night. The initial sync on your device will take about 8 hours, subsequent syncing can be as short as just a couple of minutes if syncing the device is d
 When the traffic event window appears does it show the delay for my entire route or just incidents directly ahead of me?
 The traffic event information will typically show incidents that can delay your route when they are approximately 5 to 10 miles in front of you. Incidents occurring at greater distances can change and may not be as reliable enough to impact your route.
 How to pre-sync the SmartGPS to an planned destination.
 To pre-sync your device to your next destination or general city/zip code location, take the following steps: Tap on the Menu button on the map screen
 How do I change the region?
 If you are entering an address from US, Canada, or Puerto Rico you don't have to switch the region, just type the city name followed by the address.
 Why is the "Done" button in the lower right hand corner of the screen not responsive and grayed out?
 When entering an address the Done button is grayed out until you select an item from the list displayed.
 Can I route to a coordinate?
 At this time this device does not accept coordinates as a valid address for routing.
 How often will my Magellan SmartGPS sync new data?
 Every time your Magellan SmartGPS connects to a Wi-Fi network it will check with MiCloud to determine if new information is available. When new content is available it will be downloaded to the Magellan SmartGPS.
 How do I save a previous destination to my address book?
 From the map screen: My Places > Recent (To access your recent destinations) > select previous destination > Move > Contacts > New Contact > type in desired name > Save. The destination is now saved in your Address Book under Contacts.
 How much data does the SmartGPS use while syncing through Bluetooh?
 SmartGPS is designed to efficienty manage data transfer through a combination of WiFi, and at the consumers option, SmartPhone data. Daily syncing of the SmartGPS through WiFi will ensure social media, weather, fuel prices and safety alerts are current.
 Is the smartGPS compatible with the Magellan back-up camera?
 Yes. It requires the USB adapter that connects the back-up camera's cigarette lighter miniUSB port to the microUSB port on the device.
 How is the time/time zone set on the smartGPS device?
 The device's time zone and clock is set automatically by the GPS position. There is no setting required for time/time zone.
 How long will the smartGPS battery last on a single charge?
 The battery will last roughly 2 hours on a full charge depending on its current status (i.e. currently routing, searching for Wi-Fi, Searching for Bluetooth., etc…)
 Is the smartGPS compatible with Mac?
 Can I download games or music apps to my Magellan SmartGPS?
 How do I cancel a route if I decide not to go to continue?
 When traveling on a route tap the "My Route" button. Tap the red "X" above the destination list. Confirm cancelling the route by tapping "Yes".
 How do I route to an address on my SmartGPS
 To route to an address on your SmartGPS take the following steps: Tap on the Go To button on the map screen
 How can I turn the nightmode feature on/off?
 Go to: Settings > Navigation & Maps.
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