Support


Reminder: Please ensure that your unit is running the latest software.

Search Support Center:
Knowledgebase articles are categorized. Please select which category you would like to browse, You can also search using search field.

 FAQs
 How do I update my maps/software using Content Manager?
 Note: If you have a MAC computer visit our content manager page by clicking here and follow the instructions after selecting your OS version
 What do I need to obtain warranty repair service?
 For warranty repair Magellan requires a valid proof of purchase in the form of a purchase sales receipt. If you do not have the purchase receipt we will accept a copy of a credit card statement showing the store it was purchased from, date item was purcha
 I have a unit with Lifetime Maps yet content manager is still displaying the “Buy” button. How do I update the maps on my unit?
 Tech Bulletin: Sometimes the software loaded onto our computers may interfere with Content Manager’s ability to reach out to our servers and update your account with accurate information. Please try the following steps to get your unit updated:
 How do I register and check for updates of my Vehicle Navigation Device?
 Follow these instructions to register and check for updates on your NEW Magellan GPS Receiver Download and install Content Manager by clicking here
 How to troubleshoot no power problems
 If you are have having problems with your RoadMate device not charging or not powering up please check the following: Check that the power cable is inserted into the cradle correctly Check that your power adapter is connec
 Why does the position arrow on my device show the wrong location?
 In the event you position arrow does not show your current location make sure your GPS device has a clear view of the sky to access satellite signals. If your device has a clear view of the sky while remaining stationary for 5 minutes and the position ar
 How do I charge my GPS device?
 Most Magellan GPS devices contain a non removable rechargeable battery. Magellan suggests charging your GPS device using the supplied Vehicle Power Adapter while in your vehicle. The battery will charge when the device is in use or powered off. It will
 How do I repair my product?
 The Magellan Return/Refund Policy only applies to hardware and software goods purchased from the Magellan website or a telephone order. Other products such as map downloads, subscriptions, and opened software programs are not refundable. In order to retur
 What can I do if an address or street is missing?
 Missing addresses or streets can be reported on the following webpage: http://www.magellangps.com/s.nl/sc.56/category.43975/.f
 How long will the battery last on a full battery charge?
 On a full battery charge, power will last for up to 2 hours.
 Why do I have multiple phone contacts?
 Importing phone contacts more than once will cause duplicates.
 What size Audio/Video cable can I use?
 The Audio/Video port will accept a 3.5mm mini plug. The Audio/Video port on the RoadMate 1700 can be used to play Audio/Video from an external source. Video/Sound will be displayed/played immediately once the R
 How do I power my device on/off?
 Press the power switch to turn on the device. Press the power switch to put the device in suspend mode. Press and hold the power switch for more than 5 seconds to turn the device completely off. In most cases your device will contain a partial battery c
 What is the Audio/Video port used for?
 The Audio/Video port can be used to play Audio/Video from an external source. Video/Sound will be displayed/played immediately once the receiver receives signal from the external device.
 Will I lose all of my saved information if I reset my unit?
 In the event you have to reset your device you will not lose saved information. Addresses, multiple destination lists, and previous destinations will remain in the unit after reset.
 What is suspend mode?
 Suspend mode is when the device is powered off but is using a very small percentage of the battery power to keep applications active. This allows the device boot up and acquire your position in a timely manner.
 Why am I not getting traffic signal/updates?
 To receive traffic service/updates on an applicable GPS unit you must use the supplied Vehicle Power Adapter. The supplied Vehicle Power Cable contains the antenna necessary to receive traffic signal/updates. You must also be travelling in a traffic cov
 How to assemble the Magellan Sun Shade
 To assemble your Magellan Sun Shade please perform the following steps: Lay out both items that were included in the package.
 Back
Kayako Skin by SupportSkins.com