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Reminder: Please use
SmartGPS Eco to ensure that your RoadMate is running the latest software.

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 FAQs
 How do I update my map?
 To check that you have the latest map for your device: Connect your device to your computer using a USB cable. Log into smartgpseco.com with your MagellanGPS account. Click on the Update tab. Click Download if you
 Do I have the latest software version?
 To check that you have the latest software for your device: Log into SmartGPS Eco with your MagellanGPS account. Connect your device to your computer using a USB cable. Click on the Update tab. Click Download if yo
 Are printed manuals available for purchase?
 At this moment we are not offering printed manuals for sale. We are looking into a 3rd party company that can provide our customers with this service. When it becomes available we will update this page as well as the individual owners manual pages with
 How to reset my receiver?
 Depending on the power switch your unit was designed with follow the instructions below: Slide Switch If your unit has a Slide power switch then slide and hold the power switch in the off position for more than 8 seconds.
 I have a unit with Lifetime Maps yet content manager is still displaying the “Buy” button. How do I update the maps on my unit?
 Tech Bulletin: Sometimes the software loaded onto our computers may interfere with Content Manager’s ability to reach out to our servers and update your account with accurate information. Please try the following steps to get your unit updated:
 How do I register and check for updates of my Vehicle Navigation Device?
 Follow these instructions to register and check for updates on your NEW Magellan GPS Receiver Download and install Content Manager by clicking here
 How to troubleshoot no power problems
 If your RoadMate won’t charge or power up, check the following: Power cable is correctly inserted into the cradle. Power adapter is properly inserted into the DC outlet. GPS device is properly seated in its cradle, and power
 Why does the position arrow on my device show the wrong location?
 If your Current Location arrow isn’t in the right position, get a clear view of the sky with your GPS device to access satellite signals. If the arrow is still in the wrong position after your device has a clear view of the sky while remaining still fo
 How do I repair my product?
 Magellan’s Return/Refund policy only applies to products from the Magellan website or phone order. Map downloads, subscriptions, and opened software are not refundable. You’ll need a Return Authorization to receive a refund. Go to http://www.ma
 What can I do if an address or street is missing?
 Missing addresses or streets can be reported on the following webpage: http://www.magellangps.com/s.nl/sc.56/category.43975/.f
 How do I charge my GPS device?
 Most Magellan GPS devices contain a non removable rechargeable battery. Magellan suggests charging your GPS device using the supplied Vehicle Power Adapter while in your vehicle. The battery will charge when the device is in use or powered off. It will
 How do I report a mapping error?
 Report incorrect routes, missing addresses, or anything else that seems off at http://www.mapsharetool.com/external-iframe/external.jsp Note: This reporting tool is run and managed by TeleAtlas. TeleAtlas provides maps for Magellan GPS device
 How do I power my device on/off?
 Press the power switch to turn on the device. Press the power switch to put the device in suspend mode. Press and hold the power switch for more than 5 seconds to turn the device completely off. In most cases your device will contain a partial battery c
 Will I lose all of my saved information if I reset my unit?
 In the event you have to reset your device you will not lose saved information. Addresses, multiple destination lists, and previous destinations will remain in the unit after reset.
 What is suspend mode?
 Suspend mode is when the device is powered off but is using a very small percentage of the battery power to keep applications active. This allows the device boot up and acquire your position in a timely manner.
 What is junction view?
 Junction view is a realistic image of freeway signs and arrows providing advanced warning guiding you to the correct lane to make driving easier, safer and less stressful.
 What is landmark guidance?
 When enabled you will receive directions using landmarks as your guide versus street names. Landmark guidance is not available on every route and area.
 Traffic Camera Alerts?
 Traffic Camera Alerts receive audible and visual warnings of red light and speed cameras along your route. Traffic alerts are not available in all areas.
 What is best parking?
 Best Parking provides parking garage locations, hours of operation and directions to the entrance.
 How to update maps using SmartGPSeco.com process document (PDF)
 How to load maps using SmartGPSeco.com (PDF)
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