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SmartGPS Eco to ensure that your RoadMate is running the latest software.

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 FAQs
 Do I have the latest software version?
 To check that you have the latest software for your device: Log into SmartGPS Eco with your MagellanGPS account. Connect your device to your computer using a USB cable. Click on the Update tab. Click Download if yo
 How do I update my maps/software?
 To check that you have the latest map for your device: Connect your device to your computer using a USB cable. Log into smartgpseco.com with your Magellan GPS account. Click on the *Update *tab. Click *Download *if
 How do I get my Windows PC to recognize my Magellan RoadMate?
 To get your Windows PC to recognize your Magellan RoadMate take the following steps: Turn on your RoadMate. Wait for your RoadMate to be completely powered on (main menu displayed). Connect your RoadMate to your compute
 What is the USB port used for?
 The USB port is used to transfer data from a compatible PC to the GPS receiver for potential future software updates and installing custom POIs on compatible units. On some compatible products the USB port will also serve as a power plug when a compatibl
 How long can I operate my RoadMate GPS on a full charge without external power?
 4.3" and 5" RoadMate models will last up to 2 hours when disconnected from external power. 7" RoadMate models will last up to 30 minutes when disconnected from external power. To obtain a full battery charge connect your RoadMate to a powered on PC usin
 What do I need to obtain warranty repair service?
 For warranty repair Magellan requires a valid proof of purchase in the form of a purchase sales receipt. If you do not have the purchase receipt we will accept a copy of a credit card statement showing the store it was purchased from, date item was purcha
 Are printed manuals available for purchase?
 At this moment we are not offering printed manuals for sale. We are looking into a 3rd party company that can provide our customers with this service. When it becomes available we will update this page as well as the individual owners manual pages with
 How to reset my RoadMate or Maestro GPS device?
 If your powered on RoadMate or Maestro device is not responding you can reset your device. You will not lose any data by resetting your device. Press and hold the power button for up to 10 seconds. After 10 seconds the device will power off. Pow
 Can I charge my RoadMate using my PC?
 Yes, you can charge your RoadMate GPS device by using the supplied USB cable. Simply connect your RoadMate to a powered on PC for up to 4 - 6 hours to obtain a full battery charge. Note: Power off your RoadMate device off when charging.
 I have a device with Lifetime Maps but I keep seeing the “Buy” button. How do I update my lifetime maps?
  Connect your device to your computer using a USB cable. Log into smartgpseco.com with your MagellanGPS account. Click on the Update tab. Click Download if you see a notification for a map update. If you ha
 How do I charge the GPS receiver's battery?
 Charge your RoadMate GPS device by using the supplied USB cable. Simply connect your RoadMate to a powered on PC for up to 4 - 6 hours to obtain a full battery charge. Note: Power off your RoadMate device off when charging. If your RoadM
 Why does the position arrow on my device show the wrong location?
 If your Current Location arrow isn’t in the right position, get a clear view of the sky with your GPS device to access satellite signals. If the arrow is still in the wrong position after your device has a clear view of the sky while remaining still fo
 How to troubleshoot no power problems
 If your RoadMate won’t charge or power up, check the following: Power cable is correctly inserted into the cradle. Power adapter is properly inserted into the DC outlet. GPS device is properly seated in its cradle, and power
 How do I register and check for updates of my Vehicle Navigation Device?
 Follow these instructions to register and check for updates on your NEW Magellan GPS Receiver Download and install Content Manager by clicking here
 How do I repair my product?
 Magellan’s Return/Refund policy only applies to products from the Magellan website or phone order. Map downloads, subscriptions, and opened software are not refundable. You’ll need a Return Authorization to receive a refund. Go to http://www.ma
 How long will the battery last on a full battery charge?
 On a full battery charge, power will last for up to 2 hours.
 What can I do if an address or street is missing?
 Missing addresses or streets can be reported on the following webpage: http://www.magellangps.com/s.nl/sc.56/category.43975/.f
 How long does it take to obtain a full battery?
 A full battery charge takes four hours. If using the supplied VPA the unit can be powered on or off while charging. If you use the supplied USB cable power your computer on, connect the USB cable to the device, and power the unit off.
 How do I report a mapping error?
 Report incorrect routes, missing addresses, or anything else that seems off at http://www.mapsharetool.com/external-iframe/external.jsp Note: This reporting tool is run and managed by TeleAtlas. TeleAtlas provides maps for Magellan GPS device
 How do I charge my GPS device?
 Most Magellan GPS devices contain a non removable rechargeable battery. Magellan suggests charging your GPS device using the supplied Vehicle Power Adapter while in your vehicle. The battery will charge when the device is in use or powered off. It will
 What is Text-to-Speech (TTS) or Spoken Street Names?
 Text-to-Speech (also referred to as "spoken street names") is a feature that announces the street name for the next maneuver.
 How do I repeat the last command?
 While in an active route press the next turn banner on the top of the map screen.
 What is Highway Lane Assist?
 Highway Lane Assist is a visual aid displayed on the map screen guiding you to remain or move to a specific lane to make your next maneuver.
 What is the micro SD card slot used for?
 The micro SD card slot can be used to backup user data or for possible future enhancements.
 What is the largest micro SD card I can use?
 During development Magellan tested up to 8GB.
 How can I prevent my computer from automatically sleeping or hibernating during a map or software update?
 You can adjust how long your computer waits before sleeping or hibernating—or prevent it from turning itself off altogether. But be careful. On a battery powered laptop, inhibiting sleep or hibernation can result in data loss if the battery dies. Here's h
 Why does my Magellan RoadMate sometimes take so long to start up?
 Your Magellan RoadMate is equipped with standby mode. When in standby mode your Magellan RoadMate will start up quicker than if it was completely powered off. To place your receiver in standby mode slide and hold the power switch for 2 - 3 seconds. Thi
 How do I power my device on/off?
 Press the power switch to turn on the device. Press the power switch to put the device in suspend mode. Press and hold the power switch for more than 5 seconds to turn the device completely off. In most cases your device will contain a partial battery c
 How to update maps using SmartGPSeco.com process document (PDF)
 How to load maps using SmartGPSeco.com (PDF)
 My device will not power on, why?
 When the GPS device internal battery has little to no power it must be charged before powering on. Your GPS device may not power on even when connected to external power until the battery is charged up. Full battery charge may take 4 - 6 hours. Cha
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