Support


Reminder: Please use
SmartGPS Eco to ensure that your RoadMate is running the latest software.

Search Support Center:
Knowledgebase articles are categorized. Please select which category you would like to browse, You can also search using search field.

 FAQs
 How do I update my map?
 To check that you have the latest map for your device: Connect your device to your computer using a USB cable. Log into smartgpseco.com with your MagellanGPS account. Click on the Update tab. Click Download if you
 Do I have the latest software version?
 To check that you have the latest software for your device: Log into SmartGPS Eco with your MagellanGPS account. Connect your device to your computer using a USB cable. Click on the Update tab. Click Download if yo
 What is the USB port used for?
 The USB port is used to transfer data from a compatible PC to the GPS receiver for potential future software updates and installing custom POIs on compatible units. On some compatible products the USB port will also serve as a power plug when a compatibl
 What do I need to obtain warranty repair service?
 For warranty repair Magellan requires a valid proof of purchase in the form of a purchase sales receipt. If you do not have the purchase receipt we will accept a copy of a credit card statement showing the store it was purchased from, date item was purcha
 How to reset my receiver?
 Depending on the power switch your unit was designed with follow the instructions below: Slide Switch If your unit has a Slide power switch then slide and hold the power switch in the off position for more than 8 seconds.
 I have a unit with Lifetime Maps yet content manager is still displaying the “Buy” button. How do I update the maps on my unit?
 Tech Bulletin: Sometimes the software loaded onto our computers may interfere with Content Manager’s ability to reach out to our servers and update your account with accurate information. Please try the following steps to get your unit updated:
 How do I register and check for updates of my Vehicle Navigation Device?
 Follow these instructions to register and check for updates on your NEW Magellan GPS Receiver Download and install Content Manager by clicking here
 How to troubleshoot no power problems
 If your RoadMate won’t charge or power up, check the following: Power cable is correctly inserted into the cradle. Power adapter is properly inserted into the DC outlet. GPS device is properly seated in its cradle, and power
 How do I repair my product?
 Magellan’s Return/Refund policy only applies to products from the Magellan website or phone order. Map downloads, subscriptions, and opened software are not refundable. You’ll need a Return Authorization to receive a refund. Go to http://www.ma
 How long does it take to obtain a full battery?
 A full battery charge takes four hours. If using the supplied VPA the unit can be powered on or off while charging. If you use the supplied USB cable power your computer on, connect the USB cable to the device, and power the unit off.
 How long will the battery last on a full battery charge?
 On a full battery charge, power will last for up to 2 hours.
 What can I do if an address or street is missing?
 Missing addresses or streets can be reported on the following webpage: http://www.magellangps.com/s.nl/sc.56/category.43975/.f
 How do I charge my GPS device?
 Most Magellan GPS devices contain a non removable rechargeable battery. Magellan suggests charging your GPS device using the supplied Vehicle Power Adapter while in your vehicle. The battery will charge when the device is in use or powered off. It will
 What is Text-to-Speech (TTS) or Spoken Street Names?
 Text-to-Speech (also referred to as "spoken street names") is a feature that announces the street name for the next maneuver.
 What are Lifetime Maps?
 Eligible Magellan product with Lifetime Maps entitles you to receive up to four (4) map data updates per year, when updates are made available on Magellan’s website. Lifetime maps are available for the life of the GPS receiver or until Magellan no longer
 How do I repeat the last command?
 While in an active route press the next turn banner on the top of the map screen.
 What is Highway Lane Assist?
 Highway Lane Assist is a visual aid displayed on the map screen guiding you to remain or move to a specific lane to make your next maneuver.
 What is the micro SD card slot used for?
 The micro SD card slot can be used to backup user data or for possible future enhancements.
 What is the largest micro SD card I can use?
 During development Magellan tested up to 8GB.
 Why does my Magellan RoadMate sometimes take so long to start up?
 Your Magellan RoadMate is equipped with standby mode. When in standby mode your Magellan RoadMate will start up quicker than if it was completely powered off. To place your receiver in standby mode slide and hold the power switch for 2 - 3 seconds. Thi
 How can I prevent my computer from automatically sleeping or hibernating during a map or software update?
 You can adjust how long your computer waits before sleeping or hibernating—or prevent it from turning itself off altogether. But be careful. On a battery powered laptop, inhibiting sleep or hibernation can result in data loss if the battery dies. Here's h
 Why do I have multiple phone contacts?
 Importing phone contacts more than once will cause duplicates.
 How do I power my device on/off?
 Press the power switch to turn on the device. Press the power switch to put the device in suspend mode. Press and hold the power switch for more than 5 seconds to turn the device completely off. In most cases your device will contain a partial battery c
 What size Audio/Video cable can I use?
 The Audio/Video port will accept a 3.5mm mini plug. The Audio/Video port on the RoadMate 1700 can be used to play Audio/Video from an external source. Video/Sound will be displayed/played immediately once the R
 What is the Audio/Video port used for?
 The Audio/Video port can be used to play Audio/Video from an external source. Video/Sound will be displayed/played immediately once the receiver receives signal from the external device.
 How can I test my Magellan Wireless Back-Up Camera?
 Prior to installation you can test your Magellan Backup Camera using a 9v battery. For more information please view the video below.
 How to assemble the Magellan Sun Shade
 To assemble your Magellan Sun Shade please perform the following steps: Lay out both items that were included in the package.
 Why am I not getting traffic signal/updates?
 To receive traffic service/updates on an applicable GPS unit you must use the supplied Vehicle Power Adapter. The supplied Vehicle Power Cable contains the antenna necessary to receive traffic signal/updates. You must also be travelling in a traffic cov
 How long can I operate my 7" screen RoadMate device on a full battery charge?
 The average operating time on a complete battery charge is up to 30 minutes. It may take up to 4 - 6 hours to obtain a full battery charge. The unit may be powered on or off while charging using the supplied vehicle power adapter.
 Why does my GPS device lock up if I do not accept an incoming call?
 This is a known issue that has been resolved in our latest software update. Please update your GPS device here by installing Content Manager (click here for CM download p
 What can I do if an address, street, or business location is missing from my 9165T?
 Missing addresses, streets, or business locations can be reported directly to NAVTEQ the map provider for this unit. To open a report please visit:
 How to set your vehicle profile to avoid routes in your RV or Trailer
 1. Power your GPS device on. 2. From the map screen press the Menu button. 3. From the Main Menu press the vehicle icon button. 4. From the vehicle profile section check the box to enable a vehicle profile. 5. Now you can access to enter all the
 Back
Kayako Skin by SupportSkins.com