Reminder: Please use
SmartGPS Eco to ensure that your RoadMate is running the latest software.

Search Support Center:
Knowledgebase articles are categorized. Please select which category you would like to browse, You can also search using search field.

 What do I need to obtain warranty repair service?
 For warranty repair Magellan requires a valid proof of purchase in the form of a purchase sales receipt. If you do not have the purchase receipt we will accept a copy of a credit card statement showing the store it was purchased from, date item was purcha
 Are printed manuals available for purchase?
 At this moment we are not offering printed manuals for sale. We are looking into a 3rd party company that can provide our customers with this service. When it becomes available we will update this page as well as the individual owners manual pages with
 Does the eXplorist have a backtrack feature?
 All of the eXplorist models have this feature with the exception of the eXplorist GC. eXplorist GC notes NOTE 1: The eXplorist GC has a track feature that allows you to reco
 How do I Download a Geocache to my eXplorist
 To download geocaches directly from to your eXplorist GPS receiver, perform the following steps: Connect your eXplorist GPS receiver to your PC using the provided USB cable. If
 How do I Download a National Geographic Map onto my GPS?
 To download the maps use the following steps: If you have not already done so, Download VantagePoint by clicking here. Open up VantagePoint and under “partners” in the top tool bar select the National Geographic drop down tab.
 My eXplorist will no longer acquire satellites. What can I do?
 The eXplorist GPS receiver tracks signals from satellites orbiting the earth. In order to obtain a GPS position fix, make sure you are outside and have a clear view of the sky. If you are indoors, the GPS may not work unless you are near a large window.
 Does the eXplorist come with a Topographical Map?
 The eXplorist 610 and 710 models come preloaded with Summit Series maps, which contains detailed topographical data.
 Can I get turn-by-turn directions using the eXplorist device?
 The eXplorist 710 has this feature built-in. However, you can purchase a City Series map (click here) for the eXplorist 510 and 610 to enable this feature. Note:
 What do hybrid and exclusive options do under “Map Draw Mode’?
 Exclusive setting allows only one type of map to be drawn and hybrid allows two different types of maps to be drawn simultaneously, such as vector and raster. Note: The eXplorist GC does not have this option.
 Can I download additional maps to my eXplorist?
 Magellan does have optional maps available for purchase on our online store. Please click here for compatible models and to view the selection of outdoor maps.
 Does the eXplorist GPS receiver have an external antenna option?
 No. The eXplorist GPS receiver contains a high-sensitivity GPS chipset and multi-directional patch antenna, providing highly accurate GPS reception and quick acquisition times.
 What is the difference between the smart arrow and standard arrow?
 The Smart arrow changes colors when in a route. The colors indicate if you are on course to your waypoint or geocache; green means on course, yellow means off course, and red means you are heading in the wrong direction. To access the current
 Why will my eXplorist not turn off?
 It is possible that Screen Capture has been activated. When the screen capture function is activated the power button, when pressed, will take screen shots of what is currently displayed on the screen. For more information click
 Can I save tracks on my eXplorist?
 All of the eXplorist models can save multiple tracks with the exception of the eXplorist GC which can save one. For more information on tracks click
 Why does the map auto-zoom on it’s own?
 The eXplorist series are equipped with an auto-zoom feature that automatically adjusts the map scale to view both the start and finish points of your destination inside the viewable screen. It also allows you to zoom in or out but after a few seconds it r
 Do the eXplorist units have an option to create a multi destination waypoint routes?
 Yes, all of the eXplorist models have this feature with the exception of the eXplorist GC. For more information on creating a Multi destination waypoint route click
 Does the eXplorist have an SD card reader built in?
 All of the eXplorist models have this feature with the exception of the eXplorist GC, 110 and 310. The devices with the built in card reader support micro SD cards up to 32GB capacity
 How do I back up the maps from my eXplorist GPS?
 You can back up the preloaded background map and or (if applicable detailed map from your eXplorist) 110, 310,510,610 and 710 GPS using VantagePoint which is a free download available from our website by clicking
 Does the eXplorist product line have a vertical profile option?
 All of the eXplorist models have this feature with the exception of the eXplorist GC. For information on using Vertical profile click
 Does the eXplorist GPS receiver contain a user grid option?
 All of the eXplorist models have this feature with the exception of the eXplorist GC. For more information on accessing the user grid click
  Do the eXplorist models have Hunt and Fish Calendar or Sun and Moon rise time information?
 Yes all of the eXplorist models have these features with the exception of the eXplorist GC. For more information on fish hunt time feature click
 Does the eXplorist have the ability to calculate square acreage or square area?
 All of the eXplorist models have this feature with the exception of the eXplorist GC. For information on using this feature click
 What is NMEA?
 The National Marine Electronics Association (NMEA) developed the specification that defines the interface between various pieces of marine electronic equipment. This standard permits marine electronics to send information to computers and to other marine
 How can I ensure the battery status is accurate on my eXplorist GPS receiver?
 The eXplorist series GPS units have a Battery Type selection option that allows you to maximize battery life when using different types of batteries. If this option is not set to the correct battery type, the battery status indicator will not be accurate
 How long is the battery life on my eXplorist GPS?
 Using alkaline batteries, Battery life will last up to 18 hours for eXplorsit GC,110, and 310 and up to 15 Hours for eXplorist 510,610 and 710. Various factors can impact battery life, including but not limited to how much time it is used out of suspend m
 What GPS models are compatible with National Geographic maps?
 The following models are compatible with National Geographic Maps: eXplorist 310 NA eXplorist 510 NA eXplorist 610 US eXplorist 610 CA
 Do I need a memory card to load a National Geocgraphic map onto my GPS?
 No, you do not need a memory card to load a map however some compatible models have memory limitations please consult your users manual for form information.
 Why can I not see the map at all map scales on my GPS?
 Depending on what detail level you have selected the Map may not appear at all map scales of your GPS. The resolution will vary. For 1:100K is it will be viewable from 2 mi to ¼ mi and for 1:24k will be viewable from ½ mi to 300ft
 What is the largest size map I can download at one time?
 You can download up to 500MB of maps in one day.
 How many devices can I load maps to?
 You can only load maps to one compatible Magellan receiver per subscription.
 Why are there National Geographic labels everywhere on my map?
 The watermarks appear when a subscription has not yet been purchased. Once a Subscription is purchased these watermarks will cease to appear.
 What is the highest resolution map I can download?
 National Geographic maps are available in 1:100K scale or 1:24K scale or you can load them separately or both scales of a particular area at the same time.
Kayako Skin by