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 | FAQs |
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 | Do I have the latest software version? |  |
| To check that you have the latest software for your device:
Log into SmartGPS Eco with your MagellanGPS account.
Connect your device to your computer using a USB cable.
Click on the Update tab.
Click Download if yo |
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| How do I get my PC to recognize my Magellan RoadMate? | |
| To get your PC to recognize your Magellan RoadMate take the following steps:
Turn on your RoadMate.
Wait for your RoadMate to be completely powered on (main menu displayed).
Connect your RoadMate to your computer using |
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| What is the USB port used for? |  |
| The USB port is used to transfer data from a compatible PC to the GPS receiver for potential future software updates and installing custom POIs on compatible units. On some compatible products the USB port will also serve as a power plug when a compatibl |
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| Why do we charge customers for map updates? | |
| Making quality GPS devices takes many people many hours of work with many technologies. We’re also charged fees by our map providers. Map update charges help us cover our costs and royalties to map providers. We can also give you the best map data availab |
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| How long can I operate my Magellan GPS on a fully charged battery? | |
| The average operating time on a complete battery charge is up to 2 hours. It may take up to 4 - 6 hours to obtain a full battery charge. The unit may be powered on or off while charging using the supplied vehicle power adapter.
If you need |
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| What do I need to obtain warranty repair service? | |
| For warranty repair Magellan requires a valid proof of purchase in the form of a purchase sales receipt. If you do not have the purchase receipt we will accept a copy of a credit card statement showing the store it was purchased from, date item was purcha |
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| I do not have my proof of purchase, how do I obtain warranty repairs? | |
| For warranty repair Magellan requires a valid proof of purchase in the form of a purchase sales receipt. If you do not have the purchase receipt we will accept a copy of a credit card statement showing the store it was purchased from, date item was purch |
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| Are printed manuals available for purchase? | |
| At this moment we are not offering printed manuals for sale. We are looking into a 3rd party company that can provide our customers with this service. When it becomes available we will update this page as well as the individual owners manual pages with |
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| Are USB 2.0 cables compatible with our products? | |
| Our products will work with any mini-USB 2.0 cable. You can use most mini-USB cables that were included with your cell phone or digital camera to transfer data such as map updates or software updates on to your GPS receiver. You can also purchase one fr |
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| Can I charge my GPS receiver using my computer? | |
| If your GPS receiver has power pin port and a USB port the internal battery cannot be charged using your computer. You must use the supplied vehicle power adapter to charge the receiver's internal battery.
If your GPS receiver only contains a USB port |
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| How to reset my receiver? | |
| Depending on the power switch your unit was designed with follow the instructions below:
Slide Switch
If your unit has a Slide power switch then slide and hold the power switch in the off position for more than 8 seconds.
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| I have a unit with Lifetime Maps yet content manager is still displaying the “Buy” button. How do I update the maps on my unit? |  |
| Tech Bulletin:
Sometimes the software loaded onto our computers may interfere with Content Manager’s ability to reach out to our servers and update your account with accurate information. Please try the following steps to get your unit updated:
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| Can my GPS receiver be used on a motorcycle? | |
| Magellan GPS receivers are designed to operate inside a vehicle. Therefore we do not recommend using it on a motorcycle.
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| How do I charge the GPS receiver's battery? | |
| The internal battery can be charged using the supplied vehicle power adapter. Full battery charge takes 4 - 6 hours. The unit can be powered on or off while charging.
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| Can I purchase a replacement battery for my GPS receiver? | |
| Replacement batteries for vehicle navigation products are not available for purchase. For in warranty repair service please contact Technical Support M-F 6 a.m. to 5 p.m. PST at 800-707-9971.
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| What is the SD/MMC card slot used for? | |
| The SD/MMC card slot may be used to Backup or Restore your receiver’s address book and store. Backup and Restore is available in the receiver’s User Options from the Main Menu. Data can only be restored from the same model.
Note: Fo |
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| How to troubleshoot no power problems | |
| If your RoadMate won’t charge or power up, check the following:
Power cable is correctly inserted into the cradle.
Power adapter is properly inserted into the DC outlet.
GPS device is properly seated in its cradle, and power |
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| Why does the position arrow on my device show the wrong location? | |
| If your Current Location arrow isn’t in the right position, get a clear view of the sky with your GPS device to access satellite signals.
If the arrow is still in the wrong position after your device has a clear view of the sky while remaining still fo |
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| Why doesn’t my device track satellites? | |
| If your device won’t track or receive satellites even with a clear view of the sky and remaining still for 5 minutes, signal-reset your device by:
Select reset option OR slide and hold the slide switch in OFF position for 5 seconds.
P |
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| How do I repair my product? | |
| Magellan’s Return/Refund policy only applies to products from the Magellan website or phone order. Map downloads, subscriptions, and opened software are not refundable.
You’ll need a Return Authorization to receive a refund. Go to http://www.ma |
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| How long will the battery last on a full battery charge? | |
| On a full battery charge, power will last for up to 2 hours. |
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| How long does it take to obtain a full battery? | |
| A full battery charge takes four hours. If using the supplied VPA the unit can be powered on or off while charging. If you use the supplied USB cable power your computer on, connect the USB cable to the device, and power the unit off. |
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| What can I do if an address or street is missing? | |
| Missing addresses or streets can be reported on the following webpage: http://www.magellangps.com/s.nl/sc.56/category.43975/.f |
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| What is OneTouch? | |
| The OneTouch feature delivers revolutionary new screen flow and ease of use that is designed to maximize functionality while reducing driver distraction. For the frequent traveler, an example of one benefit of the OneTouch interface is the ability to pre- |
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| What is Text-to-Speech (TTS) or Spoken Street Names? | |
| Text-to-Speech (also referred to as "spoken street names") is a feature that announces the street name for the next maneuver.
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| How do I report a mapping error? | |
| Report incorrect routes, missing addresses, or anything else that seems off at http://www.mapsharetool.com/external-iframe/external.jsp
Note: This reporting tool is run and managed by TeleAtlas. TeleAtlas provides maps for Magellan GPS device |
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| How do I set the time (time zone) on my GPS? | |
| The GPS receiver’s time is automatically set by satellite signal. In the event the GPS receivers time is not correct you should update the receiver’s software. Software updates are available on Magellan’s support page http://www.magellangps.com/support/ |
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| How do I repeat the last command? | |
| While in an active route press the next turn banner on the top of the map screen.
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| What is Highway Lane Assist? | |
| Highway Lane Assist is a visual aid displayed on the map screen guiding you to remain or move to a specific lane to make your next maneuver.
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| What is the micro SD card slot used for? | |
| The micro SD card slot can be used to backup user data or for possible future enhancements.
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| What are city centers? | |
| City centers are one POI location for each city determined by City landmarks, City Halls, etc. They are not POIs located in the center of the city.
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| Why is the Estimated Time of Arrival (ETA) off? | |
| ETA is affected by the GPS receiver's time. The GPS receiver’s time is automatically set by satellite signal. In the event the GPS receivers time is not correct you should update the receiver’s software. Software updates are available on Magellan’s sup |
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| How do I add, edit, and delete address book entries? (Video Demonstration) | |
| In this video demonstration we will be going through the various steps of creating, editing, and deleting an address entry in your address book. To change your programmed HOME One-Touch button follow the deleting an address book entry portion of this |
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| What is the largest micro SD card I can use? | |
| During development Magellan tested up to 8GB.
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| Can the Traffic Link advertisement banner be removed from the map screen? | |
| The advertisement banner cannot be removed unless the Traffic Link vehicle power adapter is disconnected from the GPS receiver. The advertisements appear so the users do not have to pay a monthly traffic service fee. Each advertisement cycles in the ad |
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| Do I need to be a AAA member to access the AAA TourBook or AAA Roadside Assistance screen? | |
| No. You can access all the features under the AAA TourBook. However you must be a AAA member to receive AAA services and discounts. Most new enrollee’s can receive immediate Roadside Assistance, but not all AAA Clubs offer immediate enrollment/benefits.
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| How do I use the Adhesive Disk? | |
| The adhesive disk can be used as an alternative mounting option for use on the dashboard. NOTE: Removing the adhesive disk after installation may damage the surface of the dashboard.
How to install the adhesive disk:
1. Clean and dry the dashboa |
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| How to enter and route to an address on OneTouch products? (Video Demonstration) | |
| Please see video below for a demonstration on how to enter and route to an address on the One Touch products.
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| What is Traffic Link? | |
| Traffic Link is an optional accessory that enables traffic service on compatible GPS units.
Forget about sitting in traffic, waiting impatiently for traffic updates from your favorite radio station. Get out of grid lock - even avoid it before you reach |
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| Why does my home address change to last address I route to? | |
| If your Home address changes please remove it from your address book then re-enter it using the OneTouch Menu. To remove the incorrect Home address select Menu --> Go to --> Address Book. In your Address Book select the incorrect Home address. Select D |
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| How do I delete an address from a GPS receiver with OneTouch? | |
| Press the Menu button, select Go To, select Address Book, select the address you want to remove, select Delete. Confirm removal by selecting Yes. |
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| My unit came with something in the micro SD card slot, what is it for? | |
| The dummy micro SD card protects the micro SD card slot. It must be removed and replaced with a real micro SD card before backing up user data.
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| Is my unit compatible with Traffic Link | |
| Traffic Link is compatible with Magellan RoadMate 1210, 1220, 1340, 1440, and 1470 devices.
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| What can I do if an address or street is missing? | |
| Missing addresses or streets can be reported directly to NAVTEQ. To open a report please visit: http://mapreporter.navteq.com/dur-web-external/
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| After I report a missing address or street what's next? | |
| If NAVTEQ updates their database Magellan will provide the change in their next map update.
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