North America | English


Reminder: Please use
SmartGPS Eco to ensure that your RoadMate is running the latest software.

Search Support Center:
Knowledgebase articles are categorized. Please select which category you would like to browse, You can also search using search field.

 Are USB 2.0 cables compatible with our products?
 Can I add additional maps to my unit?
 Can I purchase a replacement battery for my GPS receiver?
 Can I use my computer to transfer addresses to my Magellan GPS receiver?
 Can my GPS receiver be used on a motorcycle?
 Can the Traffic Link advertisement banner be removed from the map screen?
 Do I need to use the vehicle power adapter to receive traffic signal?
 How can I prevent my computer from automatically sleeping or hibernating during a map or software update?
 How do I charge my RoadMate device?
 How do I repair my product?
 How do I repeat the last command?
 How do I report a mapping error?
 How do I set the time (time zone) on my GPS?
 How long does it take to obtain a full battery?
 How long will my RoadMate operate on a full battery charge?
 How often do you update RoadMate maps?
 How to assemble the Magellan Sun Shade
 How to install the Vehicle Power Adaptor and cradle on the Magellan RoadMate Series GPS *Video Tutorial*
 My RoadMate will not power on, why?
 SD memory card slot RoadMate plugin will not install, why?
 Updating map using (pdf)
 What are city centers?
 What can I do if an address or street is missing?
 What can I do if an address or street name is missing?
 What is Highway Lane Assist?
 What is OneTouch?
 What is Text-to-Speech (TTS) or Spoken Street Names?
 What is the best method to update my map?
 What is the largest micro SD card I can use?
 What is the micro SD card slot used for?
 What is the SD/MMC card slot used for?
 Where can I get updates for my device?
 Why am I unable to complete a call to a saved POI as a speed dial?
 Why are street name announcements intermittent?
 Why can't I delete a Multiple Destination Route from my Address book?
 Why can't I display ETA or ETD for Traffic Reports?
 Why can't I edit a multiple destination list created in my address book?
 Why do I have multiple phone contacts?
 Why does my Magellan RoadMate sometimes take so long to start up?
 Why doesn't my GPS auto power down after 10, 20 or 30 minutes?
 Why doesn’t my device track satellites?
 Why is Text To Speech intermittent?
 Why is the AAA restaurant description incomplete?
 Why is the distance for each trip report inaccurate?
 Why is the Estimated Time of Arrival (ETA) off?
 Why is the GPS receiver's time incorrect?
Kayako Skin by