Reminder: Please use to ensure that your RoadMate has the latest maps and software.

Search Support Center:
Knowledgebase articles are categorized. Please select which category you would like to browse, You can also search using search field.

 Are USB 2.0 cables compatible with our products?
 Can I add additional maps to my unit?
 Can I purchase a replacement battery for my GPS receiver?
 Can I use my computer to transfer addresses to my Magellan GPS receiver?
 Can my GPS receiver be used on a motorcycle?
 Can the Traffic Link advertisement banner be removed from the map screen?
 Do I need to use the vehicle power adapter to receive traffic signal?
 GPS will not power on
 How can I prevent my computer from automatically sleeping or hibernating during a map or software update?
 How do I charge my RoadMate device?
 How do I repeat the last command?
 How do I report a mapping error?
 How do I set the time (time zone) on my GPS?
 How long does it take to obtain a full battery?
 How long will my RoadMate operate on a full battery charge?
 How often do you update RoadMate maps?
 How to I pair my phone to my GPS?
 How to install the Vehicle Power Adaptor and cradle on the Magellan RoadMate Series GPS *Video Tutorial*
 My RoadMate will not power on, why?
 SD memory card slot RoadMate browser plugin keeps asking to install before map update plugin will not install, why?
 Updating map using (pdf)
 What are city centers?
 What can I do if an address or street is missing?
 What can I do if an address or street name is missing?
 What is Highway Lane Assist?
 What is OneTouch?
 What is Text-to-Speech (TTS) or Spoken Street Names?
 What is the best method to update my map?
 What is the largest micro SD card I can use?
 What is the micro SD card slot used for?
 What is the SD/MMC card slot used for?
 What is Traffic Wakeup?
 What is Trip Report
 What phones are compatible with the RoadMate 3065 and 3055?
 Where can I get updates for my device?
 Why am I unable to complete a call to a saved POI as a speed dial?
 Why are street name announcements intermittent?
 Why can't I delete a Multiple Destination Route from my Address book?
 Why can't I display ETA or ETD for Traffic Reports?
 Why can't I edit a multiple destination list created in my address book?
 Why can't I end a call from my GPS unit?
 Why do I have multiple phone contacts?
 Why do I loose voice guidance after receiving a call?
 Why does my GPS lock up after importing phone contacts?
 Why does my iPhone take so long to pair?
 Why does my Magellan RoadMate sometimes take so long to start up?
 Why doesn't my GPS auto power down after 10, 20 or 30 minutes?
 Why doesn’t my device track satellites?
 Why is Text To Speech intermittent?
 Why is the AAA restaurant description incomplete?
 Why is the distance for each trip report inaccurate?
 Why is the Estimated Time of Arrival (ETA) off?
 Why is the GPS receiver's time incorrect?
Kayako Skin by