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 FAQs
 How do I update my map?
 When available, map updates can be purchased from the Magellan website. For the latest map update please visit our maps software page by clicking Here *Some units
 How do I update my maps/software using Content Manager?
 Note: If you have a MAC computer visit our content manager page by clicking here and follow the instructions after selecting your OS version
 How do I get my PC to recognize my Magellan RoadMate?
 To get your PC to recognize your Magellan RoadMate take the following steps: Turn on your RoadMate. Wait for your RoadMate to be completely powered on (main menu displayed). Connect your RoadMate to your computer using
 What is the USB port used for?
 The USB port is used to transfer data from a compatible PC to the GPS receiver for potential future software updates and installing custom POIs on compatible units. On some compatible products the USB port will also serve as a power plug when a compatibl
 Where are software updates for my vehicle navigation GPS receiver?
 To keep your Magellan device up to date with the latest software and map updates please install Content Manager by clicking here. Once you've installed Content Manager on your comput
 Why do we charge customers for map updates?
 When our company goes to market with new products and updates, there are development costs in terms of people and technology. In addition, for map updates, we are charged fees by our map providers. Therefore, we must charge for map updates to cover these
 How long can I operate my Magellan GPS on a fully charged battery?
 The average operating time on a complete battery charge is up to 2 hours. It may take up to 4 - 6 hours to obtain a full battery charge. The unit may be powered on or off while charging using the supplied vehicle power adapter. If you need
 How long is my warranty?
 All Magellan products are warranted to be free from defects in materials or workmanship for: - One year from the date of purchase for new GPS receivers - AAA members may qualify for an extra year of warranty, please see the AAA requirements below to s
 What do I need to obtain warranty repair service?
 For warranty repair Magellan requires a valid proof of purchase in the form of a purchase sales receipt. If you do not have the purchase receipt we will accept a copy of a credit card statement showing the store it was purchased from, date item was purcha
 I do not have my proof of purchase, how do I obtain warranty repairs?
 For warranty repair Magellan requires a valid proof of purchase in the form of a purchase sales receipt. If you do not have the purchase receipt we will accept a copy of a credit card statement showing the store it was purchased from, date item was purch
 Can I charge my GPS receiver using my computer?
 If your GPS receiver has power pin port and a USB port the internal battery cannot be charged using your computer. You must use the supplied vehicle power adapter to charge the receiver's internal battery. If your GPS receiver only contains a USB port
 Are USB 2.0 cables compatible with our products?
 Our products will work with any mini-USB 2.0 cable. You can use most mini-USB cables that were included with your cell phone or digital camera to transfer data such as map updates or software updates on to your GPS receiver. You can also purchase one fr
 Are printed manuals available for purchase?
 At this moment we are not offering printed manuals for sale. We are looking into a 3rd party company that can provide our customers with this service. When it becomes available we will update this page as well as the individual owners manual pages with
 Can I use my computer to transfer addresses to my Magellan GPS receiver?
 At this time addresses have to be keyed directly into the unit.
 I have a unit with Lifetime Maps yet content manager is still displaying the “Buy” button. How do I update the maps on my unit?
 Tech Bulletin: Sometimes the software loaded onto our computers may interfere with Content Manager’s ability to reach out to our servers and update your account with accurate information. Please try the following steps to get your unit updated:
 How to reset my receiver?
 Depending on the power switch your unit was designed with follow the instructions below: Slide Switch If your unit has a Slide power switch then slide and hold the power switch in the off position for more than 8 seconds.
 How do I charge the GPS receiver's battery?
 The internal battery can be charged using the supplied vehicle power adapter. Full battery charge takes 4 - 6 hours. The unit can be powered on or off while charging.
 Can my GPS receiver be used on a motorcycle?
 Magellan GPS receivers are designed to operate inside a vehicle. Therefore we do not recommend using it on a motorcycle.
 Can I purchase a replacement battery for my GPS receiver?
 Replacement batteries for vehicle navigation products are not available for purchase. For in warranty repair service please contact Technical Support M-F 6 a.m. to 5 p.m. PST at 800-707-9971.
 What is the SD/MMC card slot used for?
 The SD/MMC card slot may be used to Backup or Restore your receiver’s address book and store. Backup and Restore is available in the receiver’s User Options from the Main Menu. Data can only be restored from the same model. Note: Fo
 How do I register and check for updates of my Vehicle Navigation Device?
 Follow these instructions to register and check for updates on your NEW Magellan GPS Receiver Download and install Content Manager by clicking here
 Why doesn't my device track satellites?
 If your device has a clear view of the sky while remaining stationary for 5 minutes and still does not track or receive satellite signal reset your device. depending on your model simply select reset option the slide switch or slide and hold the slide sw
 How to troubleshoot no power problems
 If you are have having problems with your RoadMate device not charging or not powering up please check the following: Check that the power cable is inserted into the cradle correctly Check that your power adapter is connec
 Why does the position arrow on my device show the wrong location?
 In the event you position arrow does not show your current location make sure your GPS device has a clear view of the sky to access satellite signals. If your device has a clear view of the sky while remaining stationary for 5 minutes and the position ar
 How long does it take to obtain a full battery?
 A full battery charge takes four hours. If using the supplied VPA the unit can be powered on or off while charging. If you use the supplied USB cable power your computer on, connect the USB cable to the device, and power the unit off.
 What are Lifetime Maps?
 Eligible Magellan product with Lifetime Maps entitles you to receive up to four (4) map data updates per year, when updates are made available on Magellan’s website. Lifetime maps are available for the life of the GPS receiver or until Magellan no longer
 What is OneTouch?
 The OneTouch feature delivers revolutionary new screen flow and ease of use that is designed to maximize functionality while reducing driver distraction. For the frequent traveler, an example of one benefit of the OneTouch interface is the ability to pre-
 How do I repair my product?
 The Magellan Return/Refund Policy only applies to hardware and software goods purchased from the Magellan website or a telephone order. Other products such as map downloads, subscriptions, and opened software programs are not refundable. In order to retur
 What is Text-to-Speech (TTS) or Spoken Street Names?
 Text-to-Speech (also referred to as "spoken street names") is a feature that announces the street name for the next maneuver.
 What is Highway Lane Assist?
 Highway Lane Assist is a visual aid displayed on the map screen guiding you to remain or move to a specific lane to make your next maneuver.
 How do I set the time (time zone) on my GPS?
 The GPS receiver’s time is automatically set by satellite signal. In the event the GPS receivers time is not correct you should update the receiver’s software. Software updates are available on Magellan’s support page http://www.magellangps.com/support/
 What can I do if an address or street is missing?
 Missing addresses or streets can be reported on the following webpage: http://www.magellangps.com/s.nl/sc.56/category.43975/.f
 How long will the battery last on a full battery charge?
 On a full battery charge, power will last for up to 2 hours.
 How do I repeat the last command?
 While in an active route press the next turn banner on the top of the map screen.
 What is the micro SD card slot used for?
 The micro SD card slot can be used to backup user data or for possible future enhancements.
 Why is the GPS receiver's time incorrect?
 The GPS receiver’s time is automatically set by satellite signal. In the event the GPS receivers time is not correct you should update the receiver’s software. Software updates are available on Magellan’s support page http://www.magellangps.com/support/
 How do I report a mapping error?
 Magellan collects your feedback through our online forms. Our web-based forms can be used to report incorrect routing or missing addresses on Magellan GPS devices. Your report helps our map data providers keep maps accurate and up to date. To report plea
 What are city centers?
 City centers are one POI location for each city determined by City landmarks, City Halls, etc. They are not POIs located in the center of the city.
 Why is the Estimated Time of Arrival (ETA) off?
 ETA is affected by the GPS receiver's time. The GPS receiver’s time is automatically set by satellite signal. In the event the GPS receivers time is not correct you should update the receiver’s software. Software updates are available on Magellan’s sup
 Can the Traffic Link advertisement banner be removed from the map screen?
 The advertisement banner cannot be removed unless the Traffic Link vehicle power adapter is disconnected from the GPS receiver. The advertisements appear so the users do not have to pay a monthly traffic service fee. Each advertisement cycles in the ad
 What is the largest micro SD card I can use?
 During development Magellan tested up to 8GB.
 Why does my Magellan RoadMate sometimes take so long to start up?
 Your Magellan RoadMate is equipped with standby mode. When in standby mode your Magellan RoadMate will start up quicker than if it was completely powered off. To place your receiver in standby mode slide and hold the power switch for 2 - 3 seconds. Thi
 Can I add additional maps to my unit?
 At this time additional maps cannot be added however a pre-loaded Mexico map can be unlocked. To purchase a Mexico map unlock go to: http://www.magellangps.com/products/software.asp
 How can I prevent my computer from automatically sleeping or hibernating during a map or software update?
 You can adjust how long your computer waits before sleeping or hibernating—or prevent it from turning itself off altogether. But be careful. On a battery powered laptop, inhibiting sleep or hibernation can result in data loss if the battery dies. Here's h
 How to install the Vehicle Power Adaptor and cradle on the Magellan RoadMate Series GPS *Video Tutorial*
 This video will walk you through the steps of assembling the cradle, installing the power adapter to the cradle, attaching your GPS device to your cradle, and installing it onto your vehicle's windshield.
 Why do I have multiple phone contacts?
 Importing phone contacts more than once will cause duplicates.
 What is the best method to update my map?
 Download Content Manager by
 Why doesn't my GPS auto power down after 10, 20 or 30 minutes?
 This is a known issue. Magellan is working on a solution. Download Content Manager by
 Do I need to use the vehicle power adapter to receive traffic signal?
 To receive traffic signal the vehicle power adapter must connected.
 Why can't I delete a Multiple Destination Route from my Address book?
 This is a known issue. Magellan is working on a solution. Download Content Manager by
 Why is the distance for each trip report inaccurate?
 This is a known issue. Magellan is working on a solution. Download Content Manager by
 Why can't I display ETA or ETD for Traffic Reports?
 Trips over 12 miles in length do not show this information.
 What can I do if an address or street name is missing?
 Missing addresses or streets can be reported directly to NAVTEQ. To open a report please visit: http://mapreporter.navteq.com/dur-web-external
 Why is Text To Speech intermittent?
 This is a known issue. Magellan is working on a solution. Download Content Manager by
 Why can't I edit a multiple destination list created in my address book?
 This is a known issue. Magellan is working on a solution. Download Content Manager by
 Why are street name announcements intermittent?
 This is a known issue. Magellan is working on a solution. Download Content Manager by
 Why am I unable to complete a call to a saved POI as a speed dial?
 This is a known issue. Magellan is working on a solution. Download Content Manager by
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