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 FAQs
 I do not have my proof of purchase, how do I obtain warranty repairs?
 For warranty repair Magellan requires a valid proof of purchase in the form of a purchase sales receipt. If you do not have the purchase receipt we will accept a copy of a credit card statement showing the store it was purchased from, date item was purch
 Are USB 2.0 cables compatible with our products?
 Our products will work with any mini-USB 2.0 cable. You can use most mini-USB cables that were included with your cell phone or digital camera to transfer data such as map updates or software updates on to your GPS receiver. You can also purchase one fr
 Can I use my computer to transfer addresses to my Magellan GPS receiver?
 At this time addresses have to be keyed directly into the unit.
 Can my GPS receiver be used on a motorcycle?
 Magellan GPS receivers are designed to operate inside a vehicle. Therefore we do not recommend using it on a motorcycle.
 Can I purchase a replacement battery for my GPS receiver?
 Replacement batteries for vehicle navigation products are not available for purchase. For in warranty repair service please contact Technical Support M-F 6 a.m. to 5 p.m. PST at 800-707-9971.
 What is the SD/MMC card slot used for?
 The SD/MMC card slot may be used to Backup or Restore your receiver’s address book and store. Backup and Restore is available in the receiver’s User Options from the Main Menu. Data can only be restored from the same model. Note: Fo
 How do I repair my product?
 Magellan’s Return/Refund policy only applies to products from the Magellan website or phone order. Map downloads, subscriptions, and opened software are not refundable. You’ll need a Return Authorization to receive a refund. Go to http://www.ma
 What can I do if an address or street is missing?
 Missing addresses or streets can be reported on the following webpage: http://www.magellangps.com/s.nl/sc.56/category.43975/.f
 How long does it take to obtain a full battery?
 A full battery charge takes four hours. If using the supplied VPA the unit can be powered on or off while charging. If you use the supplied USB cable power your computer on, connect the USB cable to the device, and power the unit off.
 Why doesn’t my device track satellites?
 If your device won’t track or receive satellites even with a clear view of the sky and remaining still for 5 minutes, signal-reset your device by: Select reset option OR slide and hold the slide switch in OFF position for 5 seconds. P
 How do I report a mapping error?
 Report incorrect routes, missing addresses, or anything else that seems off at http://www.mapsharetool.com/external-iframe/external.jsp Note: This reporting tool is run and managed by TeleAtlas. TeleAtlas provides maps for Magellan GPS device
 What is OneTouch?
 The OneTouch feature delivers revolutionary new screen flow and ease of use that is designed to maximize functionality while reducing driver distraction. For the frequent traveler, an example of one benefit of the OneTouch interface is the ability to pre-
 What is Text-to-Speech (TTS) or Spoken Street Names?
 Text-to-Speech (also referred to as "spoken street names") is a feature that announces the street name for the next maneuver.
 How do I repeat the last command?
 While in an active route press the next turn banner on the top of the map screen.
 How do I set the time (time zone) on my GPS?
 The GPS receiver’s time is automatically set by satellite signal. In the event the GPS receivers time is not correct you should update the receiver’s software. Software updates are available on Magellan’s support page http://www.magellangps.com/support/
 What is Highway Lane Assist?
 Highway Lane Assist is a visual aid displayed on the map screen guiding you to remain or move to a specific lane to make your next maneuver.
 What is the micro SD card slot used for?
 The micro SD card slot can be used to backup user data or for possible future enhancements.
 Why is the GPS receiver's time incorrect?
 The GPS receiver’s time is automatically set by satellite signal. In the event the GPS receivers time is not correct you should update the receiver’s software. Software updates are available on Magellan’s support page http://www.magellangps.com/support/
 What are city centers?
 City centers are one POI location for each city determined by City landmarks, City Halls, etc. They are not POIs located in the center of the city.
 What is the largest micro SD card I can use?
 During development Magellan tested up to 8GB.
 Why is the Estimated Time of Arrival (ETA) off?
 ETA is affected by the GPS receiver's time. The GPS receiver’s time is automatically set by satellite signal. In the event the GPS receivers time is not correct you should update the receiver’s software. Software updates are available on Magellan’s sup
 Can the Traffic Link advertisement banner be removed from the map screen?
 The advertisement banner cannot be removed unless the Traffic Link vehicle power adapter is disconnected from the GPS receiver. The advertisements appear so the users do not have to pay a monthly traffic service fee. Each advertisement cycles in the ad
 How can I prevent my computer from automatically sleeping or hibernating during a map or software update?
 You can adjust how long your computer waits before sleeping or hibernating—or prevent it from turning itself off altogether. But be careful. On a battery powered laptop, inhibiting sleep or hibernation can result in data loss if the battery dies. Here's h
 Why does my Magellan RoadMate sometimes take so long to start up?
 Your Magellan RoadMate is equipped with standby mode. When in standby mode your Magellan RoadMate will start up quicker than if it was completely powered off. To place your receiver in standby mode slide and hold the power switch for 2 - 3 seconds. Thi
 Can I add additional maps to my unit?
 At this time additional maps cannot be added however a pre-loaded Mexico map can be unlocked. To purchase a Mexico map unlock go to: http://www.magellangps.com/products/software.asp
 Why do I have multiple phone contacts?
 Importing phone contacts more than once will cause duplicates.
 How to install the Vehicle Power Adaptor and cradle on the Magellan RoadMate Series GPS *Video Tutorial*
 This video will walk you through the steps of assembling the cradle, installing the power adapter to the cradle, attaching your GPS device to your cradle, and installing it onto your vehicle's windshield.
 What is the best method to update my map?
 Download Content Manager by
 Why can't I display ETA or ETD for Traffic Reports?
 Trips over 12 miles in length do not show this information.
 Do I need to use the vehicle power adapter to receive traffic signal?
 To receive traffic signal the vehicle power adapter must connected.
 Why doesn't my GPS auto power down after 10, 20 or 30 minutes?
 This is a known issue. Magellan is working on a solution. Download Content Manager by
 Why can't I delete a Multiple Destination Route from my Address book?
 This is a known issue. Magellan is working on a solution. Download Content Manager by
 Why is the distance for each trip report inaccurate?
 This is a known issue. Magellan is working on a solution. Download Content Manager by
 Why is Text To Speech intermittent?
 This is a known issue. Magellan is working on a solution. Download Content Manager by
 What can I do if an address or street name is missing?
 Missing addresses or streets can be reported directly to NAVTEQ. To open a report please visit: http://mapreporter.navteq.com/dur-web-external
 Why can't I edit a multiple destination list created in my address book?
 This is a known issue. Magellan is working on a solution. Download Content Manager by
 Why are street name announcements intermittent?
 This is a known issue. Magellan is working on a solution. Download Content Manager by
 Why am I unable to complete a call to a saved POI as a speed dial?
 This is a known issue. Magellan is working on a solution. Download Content Manager by
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