Support


Reminder: Please ensure that your unit is running the latest software.

Search Support Center:
Knowledgebase articles are categorized. Please select which category you would like to browse, You can also search using search field.

 FAQs
 How do I update my maps/software using Content Manager?
 Note: If you have a MAC computer visit our content manager page by clicking here and follow the instructions after selecting your OS version
 I have a unit with Lifetime Maps yet content manager is still displaying the “Buy” button. How do I update the maps on my unit?
 Tech Bulletin: Sometimes the software loaded onto our computers may interfere with Content Manager’s ability to reach out to our servers and update your account with accurate information. Please try the following steps to get your unit updated:
 Why doesn't my device track satellites?
 If your device has a clear view of the sky while remaining stationary for 5 minutes and still does not track or receive satellite signal reset your device. depending on your model simply select reset option the slide switch or slide and hold the slide sw
 How to troubleshoot no power problems
 If you are have having problems with your RoadMate device not charging or not powering up please check the following: Check that the power cable is inserted into the cradle correctly Check that your power adapter is connec
 Why does the position arrow on my device show the wrong location?
 In the event you position arrow does not show your current location make sure your GPS device has a clear view of the sky to access satellite signals. If your device has a clear view of the sky while remaining stationary for 5 minutes and the position ar
 How do I repair my product?
 The Magellan Return/Refund Policy only applies to hardware and software goods purchased from the Magellan website or a telephone order. Other products such as map downloads, subscriptions, and opened software programs are not refundable. In order to retur
 How do I report a mapping error?
 Magellan collects your feedback through our online forms. Our web-based forms can be used to report incorrect routing or missing addresses on Magellan GPS devices. Your report helps our map data providers keep maps accurate and up to date. To report plea
 Are there any software updates available for my GPS unit?
 To obtain the latest software and map updates please use Content Manager. Content Manager provides you with the fastest and easiest way to get these critical updates that allow your Magellan GPS to function at its best. To download please visit: http:/
 My eXplorist will no longer acquire satellites. What can I do?
 The eXplorist GPS receiver tracks signals from satellites orbiting the earth. In order to obtain a GPS position fix, make sure you are outside and have a clear view of the sky. If you are indoors, the GPS may not work unless you are near a large window.
 Are the Triton Series MAC compatible?
 No, the Magellan Triton series are not MAC compatible.
 Can I manually record specific segments of a trip as needed?
 The device is not designed to manually record specific segments of a trip. The device is designed to record video until video is locked by an incident or manually in the menu. If you manually save individual portions of a trip by locking them in the men
 How do I update my RoadMate 5202-LM maps?
 Do update your RoadMate 5202-LM maps go to http://www.smartGPSeco.com Once you have arrived on the page you may create a Magellan account or log into an existing one. After you are logged into your Magellan account please connect your device to your PC.
 How do I enable my Daily Distance and Daily Calorie Features on Echo Fit?
 Echo Fit needs to load the features by updating via the Echo Utility App. Using your Android or iOS device, download the Echo Utility and connect Echo Fit with Echo Utility. Launch the Echo Utility App and the icon of the watch with the words Connect. On
 Why is Echo Utility is crashing using my iPhone when connecting my Echo Fit, trying to setup my user profile, or when I tap About?
 Please restart your iPhone and retry the sync again.
 Back
Kayako Skin by SupportSkins.com